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Customer Service Premium - Operations (Solo, Contract-Based)

Company

Shopee
Address Surakarta, Indonesia
Employment type CONTRACTOR
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-09-29
Posted at 8 months ago
Job Description


  • Manage and resolve customer-related issues and escalations
  • Handle CS end-to-end process, including complaints and inquiries from sellers and buyers Platinum Shopee through calls, email, and Live Chat
  • Be the voice of customers to provide feedback to the company
  • Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives


Requirements


  • Strong interpersonal communication skills, detail-oriented person, and good organizational skills
  • Minimum diploma or bachelor's degree from any major
  • Willing to work in shifts and has a big interest working in an e-commerce company
  • At least 1 - 2 years of experience in Customer Service area
  • Placement is in Solo for 3-6 months contract based