Contract Logistics Distribution Customer Solutions Jobs

Manage and resolve customer-related issues and escalations

Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives

At least 1 - 2 years of experience in Customer Service area

Strong interpersonal communication skills, detail-oriented person, and good organizational skills

Handle CS end-to-end process, including complaints and inquiries from sellers and buyers Platinum Shopee through calls, email, and Live Chat

Be the voice of customers to provide feedback to the company

Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.

Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.

Having previous customer service experience would be an added advantage.

Must have excellent verbal and written English and Indonesian communication skills, any other additional languages is greatly welcomed.

Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.

Participate in training and development activities.

Min 3 years experience in related field

To support with customer tender proposals + develop + drive compelling distribution solutions.

To drive innovation, identifying new concepts + technology while also building on existing best practices.

To present solutions with confidence to our customers as a key part of the tendering process.

To develop strong partnerships with key vendors to optimize costing + lead times.

To leverage available tools + systems whilst ensuring a high standard of compliance at all times.

To manage the documentation (in/out) of warehouse.

To ensure that customers’ orders are processed promptly+ accurately to support daily warehouse operations.

To ensure that all standard operating procedures are followed at all times.

To ensure that all Health, Safety + Quality procedures are met at all times.

To unload + load pallets into the trucks/containers.

To ensure that all company equipment/assets are handled + operated in a responsible manner at all times

Experience and knowledge with commodity handling

Bachelor's degree in a related field or equivalent experience

Minimum of three years of related work experience

Other minimum qualifications may apply

Experience in supply chain especially trading business and customer services

Advanced knowledge of the regulatory framework around excises.

Experience with data management, documenting process and data flows, and ensuring data quality

Expertise in advanced SQL, ETL/data pipelines management, statistical analysis and visualization/data exploration tools such as Python, Looker, Snowflake etc.

Experience in data analysis with expertise in analytical tools and techniques and communicating insights & recommendations

Experience writing SQL in a professional setting

Experience with building self serve reports and visualizations to represent data intuitively in Looker or similar data visualization tools

Prior experience in Analytics ,Business Intelligence, Data Science or similar role would be highly valued

Min 4 years of experience in B2B sales, Events Management, and Brand, preferably in a related industry.

Coordinate event logistics, including venue selection, vendor management, and budgeting.

Excellent organizational abilities and the ability to multitask and prioritize effectively.

Bachelor's degree in any major

Business level english speaking and writing proficiency

Creative mindset with the ability to generate innovative ideas for B2B strategies and event concepts.

Memiliki analisa yang baik dan presentasi skill yang baik

Berpengalaman min 2 tahun dibidang Akuisisi di bidang logistik atau bidang terkait

Memiliki komunikasi yang baik, agresif dan persuasif

·Membuat, membangun & memetakan kerangka kerja strategi jangka panjang untuk eLOG melalui analisis pasar dan bisnis,

·Pastikan semua model bisnis & operasi dikompilasi dengan persyaratan, kebijakan, dan prosedur bisnis eLOG

·Berkontribusi untuk meningkatkan bisnis dengan berhasil mengelola proyek yang menghasilkan peningkatan kinerja dan produktivitas

Well-developed stakeholder management and influencing skills as well as people management/leadership competencies

Deep Contract Logistics industry knowledge (15+ years) - selling and solutioning our core technical service offerings

Review and vet contracts ensuring product technical standards & requirements are met.

Leading sales call for promotion of CL products capability to target customer, leveraging their product knowledge

Increase knowledge & awareness of CL products with sales & internal stakeholders

Solid understanding of customer industry needs & requirements for the respective product

Forwarding and in-depth knowledge of the contract logistics business and market

Develop and manage operating budgets

5-7 years of business development and/or sales experience with a core focus in the contract logistics space

A proven track record of customer and market development with experience across the various forwarding and logistics stages

The ability to design and lead, leveraging on your knowledge of the shipping and logistics market

Good communication, presentation, and negotiation skills

Good communication skills, spoken and written

To support in the preparation of materials + market research, gathering insights + trends on our industry.

To compile data + information from stakeholders.

To assist in the creation of solutions + tools, leading to productivity improvements or other core initiatives.

To learn + provide support in selected digital projects.

To support in design of industry solutions in driving overall development + productivity for the business.

· Will be prioritized with the strong knowledge in Contract Logistics, Warehouse Management & Distribution

· Experience in Sales and BD minimum 5 years,

· Experienced or at least familiar to work with multiple countries / regional / global networks

· Has outstanding presentation skill

· Minimum Bachelor Degree from any fields

· Willing to travel abroad and domestics