Customer Analytics Manager Jobs

3 years of experience working in IT strategy.

Experience with Big Data technologies, analytic warehousing technologies, data processing technologies, and performance and scalability optimizations.

Experience in technical sales or professional consulting in the field of cloud computing, data analytics and Big Data.

Experience with architecture design, implementing, tuning, schema design and query optimization of scalable and distributed systems.

Understanding of customer requirements, with the ability to break down the requirements and design a technical architecture.

Identify business and technical requirements, conduct full technical discovery and architect client solutions to meet gathered requirements.

- Strong project management skills and ability to prioritize tasks in a fast-paced environment.

- Certifications in Google Analytics and Google Tag Manager are highly desirable.

- Develop and manage tracking strategies and tag implementation plans to ensure accurate data collection and reporting.

- In-depth knowledge of digital analytics tools, methodologies, and best practices.

- Experience with data privacy regulations, such as GDPR and CCPA, and their implications for digital analytics.

- Proficient in data analysis and visualization using tools like Google Data Studio, Tableau, or similar platforms.

Min. S1 graduate from a reputable university, majoring in business management/administration,marketing communication, or finance.

Min. 5 years experience in campaign management, delivery & optimization

Strong communication & presentation skill

Have proven experience of managing B2B & B2C campaigns

Experience in consultative selling approach

Campaign/program support on enablement (set up), optimization & reporting

Qualified accountant or equivalent with experience in business partnering or performance management role in complex organizations.

Having adequate understanding of Accounting standards, risk management methodologies, and business analysis techniques.

Financial planning and forecasting skill

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Manage and assist workload during peak time to maintain service to customer

Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.

Monitor and provide initial response for query from email and social media

Perform team monitoring and coaching to improve team performance

Coordinate with training team and Quality assurance for quality improvement

Representing team on project or initiative

Manage and assist workload during peak time to maintain service to customer

Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.

Ensure all interaction services normal and on target service level

Monitor and provide response for any escalation

Perform team monitoring and coaching to improve team performance

Coordinate with training team and Quality assurance for quality improvement

Provide analytical and valuable insights for decision-making support for key projects and management

People management and strong commercial acumen

Bachelor Degree in Computer Science/Statistics/Math or Engineering or Economics and Finance

Strong analytical and statistical analysis skills in order to extract insights and recommendations

Fluent in English with strong communication skills (both written and verbal)

Communicate findings and propose actionable recommendations to address the problems

Manage and assist workload during peak time to maintain service to customer

Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.

Ensure all interaction services normal and on target service level for inbound call, live chat, click to call

Monitor and provide initial response for query from email and social media

Perform team monitoring and coaching to improve team performance

Coordinate with training team and Quality assurance for quality improvement

Collects and manages market intelligence for management decision making

Display and activation 3rd party management

3 years trade marketing / customer marketing experience

2 years sales experience in Modern Trade or General Trade

Experienced in leading product launch

E-Commerce knowledge will be an added advantage.

Bachelor's Degree with Minimum of 3 - 5 years experience in Customer Development / Key Account from Retail or FMCG

Proven ability in sales strategy, data analysis, communication and presentation skills

3 - 5 years experience in Customer Development / Key Account from Retail or FMCG

Target oriented, entrepreneurial and self-motivated

Able to work under pressure and achieve Monthly Sales Target

to organize, monitoring, and expand our customer base and achieve sales target.

Designing strategy on customer life cycle management so that customer will engage to the Company.

Cooperate with Finance and Risk to determine the suitable product pricing.

Manage and develop Customer Lifecycle team to improve their performance and meet their expected target.

10+ years Experience in related area

5+ years Experience in financial industry

Expert analytical abilities and the desire to evaluate data to enhance decision making.

Oversee the Client & Vendor Relationship Management.

You have a proven track record of efficient project management in analytics, business intelligence, data analysis, or similar fields.

Set priorities and manage resources for ongoing Advisory department scopes and projects.

You can split complex problems into smaller, manageable milestones.

You have 5+ years of experience leading & mentoring a team in analytics, business intelligence, data analysis, or similar fields.

Experience in business development is preferred.

Kandidat yang sesuai akan dihubungi maksimal 5 hari kerja

Lokasi kantor di Sudirman, Jakarta

Pengalaman sebagai PM minimal 5 tahun (di bidang Social Analytics akan menjadi nilai plus)

Memiliki portfolio atau pernah mengerjakan project Social Analytics

Mengerti tentang technical seperti HTML, Java, atau yang relevan

Memiliki inisiatif dan aktif dalam memberikan insight kepada tim

Provide analytical and valuable insights for decision-making support for key projects and management

People management and strong commercial acumen

Bachelor Degree in Computer Science/Statistics/Math or Engineering or Economics and Finance

Strong analytical and statistical analysis skills in order to extract insights and recommendations

Fluent in English with strong communication skills (both written and verbal)

Experience in R studio, data modeling, hypothesis testing is a plus

Manage Antifraud Analyst team to deliver tasks in timely manner

At least 5 year experience in data analytical field, preferably related to fraud & risk

Good interpersonal and communication skill

Optimization of existing procedures / tools / triggers

Develop new triggers/alerts/methods for fraud prevention & detection in accordance to business advancement

Give insights based on data on what to do to support business while maintaining risk

Provide analytical and valuable insights for decision-making support for key projects and management

People management and strong commercial acumen

Bachelor Degree in Computer Science/Statistics/Math or Engineering or Economics and Finance

Strong analytical and statistical analysis skills in order to extract insights and recommendations

Fluent in English with strong communication skills (both written and verbal)

Experience in R studio, data modeling, hypothesis testing is a plus

People management and stakeholder management skills

Presentation skills and the ability to make good PowerPoint decks to present to C-level and senior management

Present to Finance Leadership and occasionally Agoda senior leadership on key initiatives

Excellent verbal and written communication, problem-solving skills, and the ability to make decisions based on logical reasoning

Experience in managing process transformations/operational excellence programs

Experience in tech, eCommerce, consultancy a plus but not mandatory