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Customer Experience Manager Jobs

Customer Experience Intern Jobs
By Dealls – Jobs & Mentoring (YC W22) At Indonesia
Maintain a high level of professionalism, empathy, and customer focus while interacting with customers to ensure a positive experience
Help in creating and maintaining a comprehensive knowledge base or FAQ resource to support customer inquiries
Complete administrative tasks such as data entry, documentation, and reporting as required
Strong verbal and written communication skills in English and Bahasa
Excellent interpersonal skills and the ability to build positive relationships with customers and team members
Strong problem-solving and critical-thinking skills, with the ability to analyze situations and provide appropriate solutions
Customer Experience Jobs
By Moladin At Kota Jakarta Selatan, Indonesia
At least a Bachelor’s Degree from a reputable university with an excellent GPA (preferably accounting/finance/business administration)
Having experience in lending business of financial institutions with a minimum of 1 year related to lending operations
Good customer service orientation and excellent interpersonal and relationship skills
Solid oral and written communication skills and able to communicate the process recommendation properly in an operational area
Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry
Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe
Experience & Relationship Manager Jobs
By OXO Group Indonesia At Bali, Indonesia
- 5+ years of experience in experience management, community management, event planning, or related field
- Strong organizational and project management skills, with the ability to handle multiple tasks simultaneously
Experience and Relationship Manager for OXO Living
- Conduct experience audits across all customer touch points and develop strategies and initiatives
- Lead the implementation of new concepts and ensure quality control of all experiences
- Excellent verbal and written communication skills in English. Bahasa Indonesia and other languages are a plus.
Customer Experience Agent - Support (1 Year Contract)
By Pelago At Surabaya, Indonesia
Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!
Diploma/ Graduate Certificate in Hospitality Management, Business Administration or related fields
Attend to and resolve customers or experience providers’ enquiries via email, in a prompt, helpful and friendly manner
Coordinate and liaise between customers and experience providers on booking matters
At least 1 year of experience, preferably in a fast paced customer support/ contact centre/ service industry/ operations/ e-commerce environment
Strong communication skills, fluent in both written and spoken english
Customer Experience Jobs
By Kejarcita.id At Area DKI Jakarta, Indonesia
Mengunjungi mitra aktif (sekolah) untuk meningkatkan kepuasan pelanggan.
Melakukan administrasi penjadwalan pelatihan dan bimbingan teknis.
Rapi dalam membuat pelaporan spreadsheet.
Customer Experience Officer Jobs
By Gotrade (YC S19) At Jakarta Raya, Indonesia
Other language skills will be an advantage.
Effective conflict resolution and problem solving skills, strong attention to details with emphasis on timeliness and accuracy.
Excellent rapport-building, communication and listening skills. Strong sense of empathy to understand client needs.
Strong command of computer and typing skills; CX Officers will typically navigate through multiple software programmes simultaneously
Facilitate new account opening which involves reviewing account applications and documents
Following processes and logging technical issues, as well as client feedback, compliments and complaints
Sr. Customer Experience Jobs
By Rey.id At Jakarta Raya, Indonesia
Evaluating and reporting on each team metrics to upper management
Ensuring all agents to be updated by all information shared by Manager / other departments
Do the agent performance review along with Manager
Train and provide assistance to less experienced members of the team on quality procedures, protocols, and documentation
Proficient in relevant fields, experience in insurance industry will be a plus
2-3 years of experience as a Customer Service Agent or 1-2 years of experience as a Customer Service Team Lead
Customer Experience Executive Jobs
By Discova At Bali, Indonesia
Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.
An approachable, open-minded personality with great interpersonal and communication skills.
Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.
Curated in-house learning courses and opportunities for up-skilling
We are looking for creative, travel-loving and service-centric communicator to join Discova as a Customer Experience Executive!
Some benefits you can expect:
Customer Experience Jobs
By Aplikasi Super (YC W18) At Tangerang Selatan, Indonesia
Proven experience in customer service, customer support, or a customer-centric role.
Collect, analyze, and interpret customer feedback to identify recurring issues, trends, and areas for improvement.
Continuously evaluate customer support processes and propose improvements to enhance efficiency and overall customer satisfaction.
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Proficiency in using customer support software and CRM systems.
Analytical mindset with the ability to derive insights from customer feedback and data.
Customer Experience Intern Jobs
By LUXEHOUZE At Area DKI Jakarta, Indonesia
Help to manage and improve end-to-end customer journey-related SOP.
Conduct research for best-in-class CX and turn insights into standardized practices and
Support wider CEO Office initiatives.
Final year student from a top university
Adept at user journey research and transforming insights into CX-related process
Excellent analytical thinking and attention to details
Adobe Experience Manager (Aem) Developer
By Glints At Batam, Indonesia
Strong proficiency in Adobe Experience Manager, including AEM Sites, Assets, and Forms.
Develop and implement AEM components, templates, workflows, and integrations based on project requirements.
Collaborate with UX/UI designers, content authors, and other stakeholders to deliver engaging and user-friendly digital experiences.
Proven experience as an AEM Developer or in a similar role.
Experience with front-end development technologies such as HTML, CSS, JavaScript, and jQuery.
Experience with RESTful web services and API integrations.
Shopping Experience Manager Jobs
By IKEA At Kota Tangerang, Indonesia
Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience.
Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience.
Experienced in creating and implementing short-term plans and following up goals.
Having prior knowledge in hospitality or customer-focused will be an advantage.
Using customer insights to improve customer satisfaction, and to provide a fun day out for the whole family.
Create the emotional conditions for a positive meeting with visitors and customers, and Implement the "ways to shop" in your unit.
Customer Experience Manager Jobs
By Ringkas At Jakarta Raya, Indonesia
Comfortable using computers, documentation skills
Proven customer service experience or experience as a Client Service Representative
Strong phone and message contact handling skills and active listening and reading
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Market knowledge is a value add
Customer Experience Manager Jobs
By Ringkas At Jakarta, Indonesia
Comfortable using computers, documentation skills
Proven customer service experience or experience as a Client Service Representative
Strong phone and message contact handling skills and active listening and reading
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Market knowledge is a value add
Experience & Community Manager Jobs
By Outpost At Ubud, Indonesia
3+ years of experience working in guest experience management.
Hands-on experiences with Social Media Management (Facebook, Instagram, Tiktok, etc)
Experienced in planning and leading the events, including engaging with a community (workshop/skillshare/panel discussion/etc).
Experience & Community Manager (Bali, Full-Time)
Delivering the unique members' experience to the community.
Develop the member experiences in the space.
Customer Experience (3 Months Contract)
By Jojonomic - The Future of Work At Area DKI Jakarta, Indonesia
Bachelor's degree in Management, Communication, Marketing, Business, or related.
Problem solving and information analysis skills.
Ability to multi-task, prioritize, and manage time effectively.
Minimum 1 year experience in the same field
Giving Training Product Knowlegde for user and admin
Meeting for Gathering Requirment with Client and Team.
Experience Zone Manager (Marketing Background)
By Batamindo Green Farm At Batam, Indonesia
Merancang strategi aktivitas pemasaran mulai dari tur kebun, lokakarya, dan sebagainya.
Mengelola dan merancang strategi operasional cafe.
Melakukan analisa pasar untuk meningkatkan pemasaran.
Membantu mengevaluasi pemasaran dan profitabilitas Farm Cafe dan acara agrowisata.
Menjaga komunikasi dengan dinas & lembaga terkait.
Mempekerjakan dan melatih staf untuk memberika layanan yang baik kepada pelanggan.
Customer Experience Supervisor Jobs
By OrderOnline.id - PT Ordivo Teknologi Indonesia At Bandung, Indonesia
Berpengalaman sebagai Supervisor minimal 2 tahun dibidang yang sama (Customer Relationship Management, Customer Experience, Customer Engagement, Customer Success).
Memastikan database tersegmentasi secara efektif untuk aktivitas Customer Relationship Management yang lebih terarah
Merencanakan, memonitor, dan mengevaluasi campaign internal Customer Relationship Management
Memastikan rencana kerja dan mengelola aktivitas Customer Experience untuk existing customer
Berkoordinasi dengan departemen internal lainnya yang berhubungan dengan pelaksanaan aktivitas Customer Experience
Mengawasi pekerjaan harian tim Customer Experience

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional