Customer Experience Staff Jobs

Maintain a high level of professionalism, empathy, and customer focus while interacting with customers to ensure a positive experience

Help in creating and maintaining a comprehensive knowledge base or FAQ resource to support customer inquiries

Complete administrative tasks such as data entry, documentation, and reporting as required

Strong verbal and written communication skills in English and Bahasa

Excellent interpersonal skills and the ability to build positive relationships with customers and team members

Strong problem-solving and critical-thinking skills, with the ability to analyze situations and provide appropriate solutions

At least a Bachelor’s Degree from a reputable university with an excellent GPA (preferably accounting/finance/business administration)

Having experience in lending business of financial institutions with a minimum of 1 year related to lending operations

Good customer service orientation and excellent interpersonal and relationship skills

Solid oral and written communication skills and able to communicate the process recommendation properly in an operational area

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry

Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe

Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!

Diploma/ Graduate Certificate in Hospitality Management, Business Administration or related fields

Attend to and resolve customers or experience providers’ enquiries via email, in a prompt, helpful and friendly manner

Coordinate and liaise between customers and experience providers on booking matters

At least 1 year of experience, preferably in a fast paced customer support/ contact centre/ service industry/ operations/ e-commerce environment

Strong communication skills, fluent in both written and spoken english

Mengunjungi mitra aktif (sekolah) untuk meningkatkan kepuasan pelanggan.

Melakukan administrasi penjadwalan pelatihan dan bimbingan teknis.

Rapi dalam membuat pelaporan spreadsheet.

Other language skills will be an advantage.

Effective conflict resolution and problem solving skills, strong attention to details with emphasis on timeliness and accuracy.

Excellent rapport-building, communication and listening skills. Strong sense of empathy to understand client needs.

Strong command of computer and typing skills; CX Officers will typically navigate through multiple software programmes simultaneously

Facilitate new account opening which involves reviewing account applications and documents

Following processes and logging technical issues, as well as client feedback, compliments and complaints

Evaluating and reporting on each team metrics to upper management

Ensuring all agents to be updated by all information shared by Manager / other departments

Do the agent performance review along with Manager

Train and provide assistance to less experienced members of the team on quality procedures, protocols, and documentation

Proficient in relevant fields, experience in insurance industry will be a plus

2-3 years of experience as a Customer Service Agent or 1-2 years of experience as a Customer Service Team Lead

Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.

An approachable, open-minded personality with great interpersonal and communication skills.

Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.

Curated in-house learning courses and opportunities for up-skilling

We are looking for creative, travel-loving and service-centric communicator to join Discova as a Customer Experience Executive!

Some benefits you can expect:

Proven experience in customer service, customer support, or a customer-centric role.

Collect, analyze, and interpret customer feedback to identify recurring issues, trends, and areas for improvement.

Continuously evaluate customer support processes and propose improvements to enhance efficiency and overall customer satisfaction.

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Proficiency in using customer support software and CRM systems.

Analytical mindset with the ability to derive insights from customer feedback and data.

Ensure execution in project management for timely delivery of projects and efficient use of resources

Advises on project management issues, and recommends new methodologies for more effective project management

Ad-hoc assignments or improvement projects as assigned by the Management.

Manage various data to be processed to the next process

Handle various clients supervised by PE Manager & PE Supervisor.

Implement assessment or other project, take the role of project manager which ensure that milestones are achieved, resources are properly allocated.