Enterprise Sales Support Executive

About The Role

They say no man is an island, and this notion holds particularly true for this role. As our ENT Sales Support Associate, you’ll be an instrumental cog in the Sales team wheel of Gojek that directly impacts the company’s SOP to solve day-to-day problems faced by ENT merchants and the HQ ENT Sales Team members. Your main objectives will be to uphold and improve business processes for the sales support team, work with the HQ ENT Sales Team to help advocate for our merchants’ needs internally, and ensure seamless implementation of Gojek solutions with and/or within the merchant’s ecosystem with the respective merchant’s IT team. The ENT Sales team will be your companions during this ride. You will have the opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills, catering to the day-to-day needs and issues of our beloved merchants.

What You Will Do:

• Ensure that Gojek receives all necessary onboarding documents for Merchants and Partners and conduct periodical checks to update Gojek’s databases
• Be the first point of escalated contact regarding onboarding processes of Merchants and Partners, acting as internal consultant for all processes relating to onboarding, with special focus in Enterprise merchants
• Assist in the creation of training material for newly onboarded Merchant / Partners staff members and or other demand-generating activities in collaboration with the Merchant Academy team
• Responsible for solving first layer troubleshooting issues pertaining to onboarding, activation and deactivation of products deployed (including requesting to withdraw any facilities / devices deployed)
• Conduct monthly operational audits to ensure all relevant settings are appropriate and is in line with standard operating procedures
• Responsible for fulfilling Account Management team’s requests for ad-hoc periodical reporting including but not limited to product statuses, transactions, and results of promotional activities undertaken
• Ensure that all relevant administrative documents pertaining to Merchants’ lifecycle are kept up to date, in accordance with internal audit guidelines & assist in monthly operational audits to ensure all relevant settings, documents and business processes are in line with standard operating procedures and internal audit guidelines
• Assist in preparing figures, analysis and other ad-hoc reports for use in business process reviews with potential Partners, ensuring documentation thereto and create internal reports regarding alignment between Partners’ processes and Gojek’s internal system capabilities to serve them

What You Will Need

• Excellent practical level of computer and data processing and presentation software literacy (Google Docs Suite, MS Office Suite, SQL), or the ability to quickly learn and use the knowledge thereto
• A high level of attention to detail and accuracy
• Excellent interpersonal skills with proven analytical and effective verbal and written communication abilities
• Excellent written and spoken English and Indonesian skills
• Educated (SMK/ Degree-level)from a variety of disciplines, focusing on Business Administration/ Accounting/ Information Systems
• Self-starter, with the ability to work independently and as part of a team in achieving desired results; ability to complete deadlines amid competing priorities
• Preferred to have had 2 years’ Business Administration experience
• Ability to quickly grasp concepts, business processes and translating them into a output-based working level document

About the Team

The Sales Excellence team is an integral part of the Greater Sales Team, and based in HQ Office Jakarta, Indonesia. We work closely with both the Sales Strategy, product, function teams as well as the Sales team in the regions. Our primary focus is to ensure that the company’s KRs are achieved by providing the support to the sales and sales support teams needed to excel in their job, which could vary from solving merchant’s onboarding issues, improving business processes, to supporting GoFood campaigns.

In our spare time, we exercise everyday (just kidding!) -- we discuss the shows we watch on Netflix (or whichever streaming service our favorite show is on right now), we enjoy conversations over coffees, we do book swaps because we love to read, we eat good food and we exercise (sometimes).

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.