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Customer Quality Lead Jobs

Lead Quality Analyst Jobs
By Accord Innovations At Jakarta Raya, Indonesia
Experience in Quality Assurance and Quality Management
Analytical Skills, Quality Control, communication skills
2+ years of experience in QA
Strong problem-solving skills and attention to details
Experience in the IT industry is a plus
Ability to multitask and work under pressure
Indonesia Gcb Remainco Customer Servicing Lead - C12
By Citi At Jakarta, Indonesia
Communicate business knowledge, product knowledge, and requirements to business and internal support functions
5-6+ years of experience, including 5+ years' managerial experience
Experience in managing operations/customer service and strengthening of control environment
Consistently demonstrates clear and concise written and verbal communication skills, has a solid background in dealing and working with various stakeholder
Bachelor’s/University degree or equivalent experience
Assist and lead the development of new system that will be used as main platform for customer servicing model post OD1.
Customer Quality Lead Jobs
By Hempel A/S At Batam, Indonesia
Project Management and Team leadership skills
Required Education, Experience And Job-related Skills
Technical background (preferably university degree or frosio/nace certification)
3-5 years experience working as complaint coordinator or similar experience (preferably in R&D, as coating advisor or in the application industry)
IT skills and ability to adapt to new IT tools
Understanding the Hempel processes and has product knowledge

Are you looking for an opportunity to make an impact in the customer experience? We are looking for a Customer Quality Lead to join our team and help us ensure that our customers receive the highest quality service. As the Customer Quality Lead, you will be responsible for monitoring customer feedback, identifying areas of improvement, and developing strategies to ensure customer satisfaction. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect role for you!

Overview:

A Customer Quality Lead is responsible for ensuring that customer quality standards are met and maintained. They work closely with customers, suppliers, and internal stakeholders to ensure that customer requirements are met and that customer satisfaction is achieved. They are responsible for developing and implementing quality assurance processes and procedures, monitoring customer feedback, and resolving customer complaints. They also provide guidance and support to other departments in order to ensure that customer quality standards are met.