Partner Program And Development Lead (Indonesia)

The Partner Program and Development Lead is responsible for managing part of the Sales/Support operations within the Retail Partner space of a major Global IT vendor.

Profiling

▪ Ensure partners are profiled per membership threshold, online/offline/experiences metrics & country requests

▪ Punctual profiling exercise completion

▪ Keep partners’ & countries’ contacts updated in database

▪ Work with domain owner for any changes & communicate to the respective parties

▪ Capture any country uniqueness (if any)

Quota deployment

▪ Punctual quota deployment completion including deployment criteria pass

▪ Provide biz reasons if there is over/under deployment situation

▪ Work with domain owner for any changes & communicate to the respective parties

▪ Capture any country uniqueness (if any)

Program management

▪ Punctual program letter release

▪ Communicate the program mechanics to the respective parties

▪ Capture any country uniqueness (if any)

Check Engine

▪ SMB of Check Engine for the responsible handling countries

▪ Identify any gaps to WW & respective owners & follow thru until issue closur

Exception request (if any)

▪ Ensure countries are fully aware of process/tool & details

▪ Assist countries to submit exception requests if required

Partner Portal

▪ Work with domain owners to launch Retail Partner Portal

▪ Identify any gaps to WW & domain owner & follow thru until issue closure

MDF Program Management

▪ Work with category & sales on MDF program budgeting, country allocation.

▪ Drive Business excellence with PSAs management

▪ Work with alliances team on budgeting, utilisation, claiming of alliance

▪ Work with Retail & commercial sales team, MDF CoE & PxP team to get countries toadapt to rate cards, new MAM & Terms & Conditions.

▪ Work with PxP & MDF program CoE team to deliver content to countries (GlobalGuidance/ Rate cards adherence/partner/psa comms)

▪ Maintain MDF program operational KPI's & ensure it is in compliance with global MDF program framework

▪ Maintain MDF Program Reporting & utilisation tracker of key KPI’s

Knowledge, Skills, and Abilities

▪ College Degree diploma and above

▪ Min. 3 years of working experience in IT Channel Sales Supportor Sales operations

▪ Experience in IT Industry

▪ Excellent communication and presentation skills

▪ Self-driven with strong initiative and able to work independently with minimal supervision

▪ Excellent communication skills in both verbal and written for English and local language