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Customer Onboarding Manager- Sea
Company | WebEngage |
Address | Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Pengembangan Perangkat Lunak |
Expires | 2023-09-06 |
Posted at | 9 months ago |
About Us
- Working with clients, running workshops, and project meetings
- Training relevant stakeholders from the client’s team to ensure they understand and are able to use the product to see the value and determine ROI from our product
- Responsible for managing the product implementation and integration
- A client-facing, consultative approach to business with the main goal of benefitting both parties
- Reporting KPIs on a weekly basis
- Developing and executing strategies for leveraging data and running projects with customers to help improve their processes and use data to help drive product development
- Assist with challenging client requests or issue escalations as needed
- Planning and forecasting resource requirements based on future demands
- Ensuring that the product is delivered to agreed scope and timelines, with customer satisfaction on the quality of work
- Implementing methodology and best practices to continue to develop and scale the delivery of this product
- Oversee multiple projects and ensure onboarding timelines are met
- Experience managing projects with multiple stakeholders, running meetings/conference calls and smaller workshops with Mid-Market or Enterprise Client
- Basic conceptual understanding of data flow through API, Webhooks, SDK, GTM will be advantageous
- Proficiency in Bahasa and English is a must
- Knowledge on which flavor of Agile to use and when to use it
- Bachelor’s degree in Computer Applications/IT or an equivalent combination
- Master’s degree in business administration or related field
- Working knowledge of digital marketing, marketing automation, SAAS implementation, campaign management
- Strong working knowledge of CRM/CDP management systems
- 4 to 6 years Project Management or Business Analyst experience (preference given to those with project management experience in B2B SAAS Industry)
- Go on company-sponsored offsite, once a year and blow off steam with your work buddies! (Post Pandemic)
- A highly inclusive work culture that promotes a relaxed, creative and productive environment
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
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