Sea Logistics Systems Support

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.

Your Role

Managing the application support function including all the related activities of systems support, root cause analysis, maintenance, testing + cooperation with key stakeholders for application development. Your focus will be on ensuring operational delivery through facilitating our entire systems landscape; including internal + external facing applications. Through data analysis + other methodologies, you will ensure the optimal utilization of systems to achieve excellent data quality + efficiency.

Your Responsibilities

• To ensure system excellence through high adherence to designed processes + proper system utilization through system reports or process audits in collaboration with the process excellence function.
• To monitor internal support queues ensuring timely responses to all requests.
• To coordinate system testing with operations + document results as per regional standards.
• To share knowledge to local Systems + Process teams on relevant topics.
• To ensure high levels of data quality via analysis, review + action planning together with stakeholders.
• To support and coordinate near shoring activities to the Shared Service Centers.
• To implement + support the usage of the entire system landscape through efficient + optimal system configurations achieving operational excellence.
• To cooperate with stakeholders for applications development such as requirement gathering, software solution design, testing + supporting.
• To identify re-occurring issues, provide systematic solutions or identify training needs + coordinate with respective trainers.
• To find solutions + seek opportunities for the organization that will further our operational + strategic goals.

Your Skills And Experiences

• Structure and detail oriented
• Strong and passionate in business process or process excellence/continuous improvement excellence/continuous improvement
• At least 3-5 years of working experience in similar role
• Proficient English written and verbal
• Having experience in similar industry (supply chain/logistics) would be an advantage; or have the exposure to transport management system/warehouse management system definitely a plus
• Having experience manage a team would be an advantage
• Bachelor degree