Sea Logistics - Customer Care Specialist

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jakarta, Indonesia branch is looking for a new Customer Care Specialist to join their Sea Logistics Import team.

Your Role

You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your Responsibilities

• To ensure delivery against all financial targets + strategic objectives.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To create, review + refine customer reports.
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To qualify + enter customer orders into the operational execution process.

Your Skills And Experiences

• Strong focus on customer + stakeholder relationships
• Ability to converse fluently in Bahasa Indonesia and English
• Min 3 years experience in related field
• Strong time management