Customer Care Senior Specialist Jobs

Stay up-to-date on industry trends and best practices, and share knowledge with the team.

Minimum of 3 years of experience in sales, preferably in a business-to-customer (B2C) environment

Experience in Leasing company will be advantage

Excellent communication and interpersonal skills, with the ability to build relationships with clients and customers

Ability to work independently and as part of a team, manage multiple

Develop and implement sales strategies to increase revenue and market share

To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.

To qualify + enter customer orders into the operational execution process.

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.

To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

To create, review + refine customer reports.

To ensure delivery against all financial targets + strategic objectives across ISC.

Good presentation skill (Product Knowledge & Product Selling)

Actively manage the relationship of Key Accounts and Key Opinion Leaders (KOLs) to ensure alignment with company objectives.

Minimum of 2 years as Product Specialist (Experiences in Diabetic Care or Medical Devices Area)

Have good skills in marketing activity, including strategic selling and negotiation, or product marketing or related field.

Strong communication skills to synthesize complex issues and communicate into simple messages (both with internal parties and external)

Having analytical skills and strong customer service skills

Good presentation skill (Product Knowledge & Product Selling)

Actively manage the relationship of Key Accounts and Key Opinion Leaders (KOLs) to ensure alignment with company objectives.

Minimum of 2 years as Product Specialist (Experiences in Diabetic Care or Medical Devices Area)

Have good skills in marketing activity, including strategic selling and negotiation, or product marketing or related field

Strong communication skills to synthesize complex issues and communicate into simple messages (both with internal parties or external)

Having analytical skills and strong customer service skills

Strong communication and presentation skills with experience in conducting training both independently and with a team

At least 1 year of experience in roles related to Learning and Development or Customer Service Operation

Proven experience in developing handbooks/guides/materials as sources of truth during and after training

Familiarity with customers-related issues from past working experience will be a plus

Identify service gaps/areas of improvements and utilize the insights to develop modules & deliver trainings for our customers-facing agents

Map and develop training plans through coordination with Team Leads to ensure proper scheduling across all agents

To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.

Min 3 years experience in related field

min 3 years experience in related field

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

To qualify + enter customer orders into the operational execution process.

To document, resolve, analyze all complaints + then identify, share + eliminate root causes.

Professional oral and written communication skill

Creates requirements to system development, for new product related with Customer Care.

Min. Bachelor Degree in related discipline

Overall good understanding on insurance product, operation rules and distribution

Have a sense of urgency, adapt well to changes and able to meet deadlines without sacrificing quality

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone

Preferably had a minimum 2 (two) years’ experience

Strong communication skill (Written and Verbal)

Organize credit proposals, memos or any other related document with credit proposal

Check and support Marketing to complete all required document to be process next by Credit Analyst

Circulate credit proposal or other submission to Credit Committee

Create and deliver Warning Letter (SP) to Customer

Strong customer management & customer facing experience

Advanced Excel, Business Data Management, spreadsheet analysis and strong mathematical abilities

End customer & Distributor management experience

Can be an advocate for the customer but balance business requirements

Proven strong thinker and possess problem solving skills

Experience in or understanding of demand planning or supply chain is advantageous

Professional oral and written communication skill

Creates requirements to system development, for new product related with Customer Care.

Min. Bachelor Degree in related discipline

Overall good understanding on insurance product, operation rules and distribution

Have a sense of urgency, adapt well to changes and able to meet deadlines without sacrificing quality

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone

To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.

To qualify + enter customer orders into the operational execution process.

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.

To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

To create, review + refine customer reports.

To ensure delivery against all financial targets + strategic objectives across ISC.