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Sea Logistics Isc Customer Care Specialist

Company

Kuehne+Nagel
Address Jakarta, Indonesia
Employment type FULL_TIME
Salary
Category Transportasi, Logistik, Rantai Pasokan, dan Penyimpanan
Expires 2023-05-10
Posted at 1 year ago
Job Description
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. We are looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.


Your Role


You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.


Your Responsibilities


  • To create, review + refine customer reports.
  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
  • To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
  • To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
  • To ensure delivery against all financial targets + strategic objectives across ISC.
  • To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
  • To qualify + enter customer orders into the operational execution process.
  • To document, resolve, analyze all complaints, then identify, share + eliminate root causes.


Your Skills And Experiences


  • Team Player with proactive attitude
  • Strong time management
  • Ability to converse fluently in Bahasa Indonesia and English
  • Experience in Customer Orientation
  • Strong focus on customer + stakeholder relationships