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Sea Logistics Isc Customer Care Specialist

Company

Kuehne+Nagel
Address Cakung, Indonesia
Employment type FULL_TIME
Salary
Category Transportasi, Logistik, Rantai Pasokan, dan Penyimpanan
Expires 2023-08-09
Posted at 10 months ago
Job Description
Are you motivated to deliver great results and customer service? Do you enjoy working with people? Then consider joining us as a Sea Logistics ISC Customer Care Specialist


Your Role


You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.


Your Responsibilities


  • To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
  • To ensure delivery against all financial targets + strategic objectives across ISC.
  • To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
  • To create, review + refine customer reports.
  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
  • To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • To qualify + enter customer orders into the operational execution process.
  • To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
  • To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.


Your Skills And Experiences


  • Excellent Customer Service skills
  • Championing Innovation + Transformation
  • Driving Business + Solutions
  • Able to converse fluently in Bahasa Indonesia and English
  • Fostering Collaboration + Teamwork
  • Demonstrating Drive + Commitment
  • Delivering Customer Excellence
  • Have a strong attention to detail and accuracy