Air Logistics Customer Care Specialists Jobs

To provide status reports to management.

At least 2-3 years of working experience in similar role

To consult on + engage with process improvement activities.

To analyze, document + implement projects, ensuring transparency of progress + results.

To customize processes for optimal operational solutions.

To ensure standardized implementations in line with guidelines + targets.

To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.

To qualify + enter customer orders into the operational execution process.

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.

To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

To create, review + refine customer reports.

To ensure delivery against all financial targets + strategic objectives across ISC.

Poses analytical + problem solving approach along with an ability to work under pressure + great time management

To collaborate with CCLs through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.

Min 1 year experience in related filed

To issue BAL specimen + release BAL B/L as per Financial Guidelines + working instructions.

To timely and accurately submit carrier OBL instructions, VGM + security filings.

To ensure departure confirmations (or deviations v. scheduled departure) are shared with the CCLs.

Memiliki analisa yang baik dan presentasi skill yang baik

Berpengalaman min 2 tahun dibidang Akuisisi di bidang logistik atau bidang terkait

Memiliki komunikasi yang baik, agresif dan persuasif

·Membuat, membangun & memetakan kerangka kerja strategi jangka panjang untuk eLOG melalui analisis pasar dan bisnis,

·Pastikan semua model bisnis & operasi dikompilasi dengan persyaratan, kebijakan, dan prosedur bisnis eLOG

·Berkontribusi untuk meningkatkan bisnis dengan berhasil mengelola proyek yang menghasilkan peningkatan kinerja dan produktivitas

To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.

Min 3 years experience in related field

min 3 years experience in related field

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

To qualify + enter customer orders into the operational execution process.

To document, resolve, analyze all complaints + then identify, share + eliminate root causes.

Strong analytical skills + knowledge of business systems

To guide external Electronic Data Interfaces (EDIs) via gathering of requirements + communicating specifications with Information Technology team.

Knowledge across our operations, products + services

Min 2 years experience in related field

min 2 years experience in related field

To provide day to day systems support for all users.

Min 3 years experience in related field

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.

To create, review + refine customer reports.

To ensure delivery against all financial targets + strategic objectives.

Strong focus on customer + stakeholder relationships