Sea Logistics Operational Care Specialist, Documentation

Come join our fantastic Sea Logistics team! Our Jakarta, Indonesia branch is looking for a Sea Logistics Operational Care Specialist, Documentation Manifest

Your Role

You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

Your Responsibilities

• To monitor the operational performance of carriers + other vendors, escalating/creating awareness if performance + commitments are not being delivered.
• To submit manifest timely and accurately
• To ensure departure confirmations (or deviations v. scheduled departure) are shared with the CCLs.
• To timely and accurately submit carrier OBL instructions, VGM + security filings.
• To ensure data quality as required for timely + accurate customer reporting.
• To review + ensure alignment of shipping instructions, clarifying any deviations/conflicts taking country regulations, export compliance, rate + routing information into consideration.
• To issue BAL specimen + release BAL B/L as per Financial Guidelines + working instructions.
• Issue sales invoices within 24 hours from departure.
• To collaborate with CCLs through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.
• To immediately escalate problems, operation disputes or discrepancies to more senior roles as relevant.
• To support + resolve claims + disputes.

Your Skills And Experiences

• Min 1 year experience in related filed
• Poses analytical + problem solving approach along with an ability to work under pressure + great time management
• Able to converse fluently in Bahasa Indonesia and English