Contract Renewal Specialists Jobs

The Contract Renewal Specialist operates in a high to very high complexity environment and is typically assigned to client accounts. Incumbents within these jobs demonstrate an understanding of the vendor and services management environment and stakeholder interests.

The primary responsibility of the Contract Renewal Specialist is to ensure that all service delivery that are ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database. They may also be performing client-facing activities to perform commercial negotiation based on the service offering, with the outcome of securing the renewal with the client.

Responsibilities

• Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance to company order intake policy
• Analyse and recommend improvements in methodology of costing/pricing and quoting methodology by client segmentation/vertical, by vendor and by contract profile
• Ensure all commercial documents such as clients purchase order, vendor quotes, internal commercial documentation are complete and accurate
• Analyse, recommend and drive adoption long tail renewal methodology including upsell and cross sell
• If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or supporting renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.
• Maximise upsell opportunities as part of the renewal such as uplift of service level or enlargement of installed base, in some cases, by interacting directly with clients
• Understand the competitive landscape of the renewal, client’s need changes and vendor costs and generate a competitive and profitable renewal quote / proposal to maximise the chances of securing the renewal
• Exercise business decision on margins and commercial terms like payment terms in line with company’s commercial policy
• Provide specialisation expertise of renewal enablement by vertical, segmentation, upsell, cross-sell, in line with business requirements
• Works with the renewal owner or the client directly to review client’s commercial needs and work within the company policy and rules to create a commercially favourable renewal quote / proposal
• In a client facing role, Contract renewal specialist will secure the renewal order from client and will liaise with internal teams to ensure order is onboarded accurately.

Qualifications

• Have experience in handling renewal process
• Have Experience In IT Industry
• Bachelor's degree in Computer Science or relevant field
• Have expGood english knowledge (read/write/speak)erience in IT infra business (having cisco related experience is a bonus)
• Minimum 3 - 5 years experience as Contract Renewal / Sales Roles
• Have experience in sales related responsibilities (pipeline management, commitment, etc)