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Renewal (Retention/Account Management)
By Lamudi.co.id | Teman Tepercaya Cari Properti
At Jakarta, Indonesia
Are you looking for an exciting new opportunity to use your customer service and sales skills? We are looking for a Renewal Specialist to join our team and help us continue to provide our customers with the best service possible. If you are passionate about customer service and have a knack for sales, this could be the perfect job for you!
Overview A Renewal Specialist is responsible for managing the renewal process for a company’s products and services. They are responsible for ensuring that customers renew their contracts and subscriptions in a timely manner and that all customer information is up to date. Renewal Specialists also work to identify opportunities to increase customer loyalty and satisfaction. Detailed Job Description The Renewal Specialist is responsible for managing the renewal process for a company’s products and services. This includes ensuring that customers renew their contracts and subscriptions in a timely manner and that all customer information is up to date. The Renewal Specialist will work with customers to ensure that their renewal process is smooth and efficient. They will also work to identify opportunities to increase customer loyalty and satisfaction.The Renewal Specialist will be responsible for:
• Developing and executing strategies to ensure customer renewals are completed in a timely manner
• Working with customers to ensure that their renewal process is smooth and efficient
• Identifying opportunities to increase customer loyalty and satisfaction
• Maintaining accurate customer records and data
• Generating reports on customer renewal trends
• Developing and maintaining relationships with customers
• Assisting with customer inquiries and resolving customer issues
Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer relationship management (CRM) systems
• Knowledge of Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in Business Administration, Marketing, or related field
• At least two years of experience in customer service or sales
• Experience with customer relationship management (CRM) systems
• Knowledge of Microsoft Office Suite
Job Knowledge
• Knowledge of customer relationship management (CRM) systems
• Knowledge of Microsoft Office Suite
• Knowledge of customer service and sales principles
• Knowledge of customer retention strategies
Job Experience
• At least two years of experience in customer service or sales
• Experience with customer relationship management (CRM) systems
• Experience in developing and executing customer renewal strategies
Job Responsibilities
• Developing and executing strategies to ensure customer renewals are completed in a timely manner
• Working with customers to ensure that their renewal process is smooth and efficient
• Identifying opportunities to increase customer loyalty and satisfaction
• Maintaining accurate customer records and data
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