Senior Associate Contract Renewal Specialist

Want to be a part of our team?

Supports all commercial-related activities including, but not limited to, deal structuring, contract creation, pricing, review, and approval for offers, contract management, and providing support to field sales for quoting purposes.

Ensures deals are structured and processed efficiently and align to company policies.

Reviews, interprets, and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contracts are accurate.

Verifies compliance with internal policies (and external regulations).

Responsible for drafting, modifying, and finalizing contracts, including new and add-on business.

Responsible for the handling of day-to-day queries from groups including, sales, sales development, and account management teams using quoting tools and/or CRM system.

May support sales enablement group.

Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.

Review and approve deals for the company’s customers and prospects.

Working at NTT

Contract Renewal Specialists operate in a medium to high / very high complexity environment and are typically assigned to client accounts. Incumbents within these jobs demonstrate an understanding of the vendor and services management environment and stakeholder interests.

The primary responsibility of the Contract Renewal Specialist is to ensure that all service delivery that is ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database. They may also be performing client-facing activities to perform commercial negotiation based on the service offering, with the outcome of securing the renewal with the client.

Key Roles And Responsibilities

• Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance with company order intake policy
• If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or support renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.
• Understand the competitive landscape of the renewal, client’s need changes, and vendor costs and generate a competitive and profitable renewal quote/proposal to maximize the chances of securing the renewal
• Analyze, recommend and drive adoption long-tail renewal methodology including upsell and cross-sell
• Provide specialization expertise of renewal enablement by vertical, segmentation, upsell, cross-sell, in line with business requirements
• In a client-facing role, Contract renewal specialist will secure the renewal order from the client and will liaise with internal teams to ensure the order is onboarded accurately.
• Exercise business decisions on margins and commercial terms like payment terms in line with the company’s commercial policy
• Works with the renewal owner or the client directly to review the client’s commercial needs and work within the company policy and rules to create a commercially favorable renewal quote/proposal
• Maximize upsell opportunities as part of the renewal such as uplift of service level or enlargement of the installed base, in some cases, by interacting directly with clients
• Ensure all commercial documents such as clients purchase orders, vendor quotes, internal commercial documentation are complete and accurate
• Analyze and recommend improvements in methodology of costing/pricing and quoting methodology by client segmentation/vertical, by the vendor, and by contract profile

Knowledge, Skills, And Attributes

• Excellent understanding of business needs and expectations and uses skills and knowledge to produce a wide range of tasks
• Ability to work with a variety of internal teams to ensure the successful execution of their daily activities
• Ability to build solid relationships with internal and external stakeholders
• Displays excellent understanding of the relevant systems and portals
• Excellent attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
• Excellent written and verbal skills
• Reliable with the ability to produce a high quality of work
• Ability to work quickly and accurately, whilst being able to balance general administrative duties and excellent client service orientation
• Ability to display an understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support
• Meticulous attention to detail together with good organization skills
• Should be at least an intermediate on MS Productivity tools like excel, word and PowerPoint
• Ability to plan well and organize their daily work activities

Academic Qualifications And Certifications

• Bachelor’s degree or equivalent in any stream (Finance graduates would be preferred)
• Completion or working towards completion of an ITIL certification is preferable

Required Experience

• Demonstrable knowledge on costing and quoting for services renewal
• Demonstrable order booking processes knowledge – Quote to Order / Order to Cash Knowledge
• Vendor back out knowledge is preferable
• Demonstrable years of related industry experience

What will make you a good fit for the role?

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!