Contract Performance Manager (Industrial Mro)

An interesting Contract Performance Manager (Industrial MRO) job has just become available at a multinational engineering company in Indonesia.

About The Contract Performance Manager (Industrial MRO) Role

Reporting to the Head of Sales, you will be responsible for the end-to-end management of agreements, from their creation to execution and termination, for both direct and indirect customers. This role will play a crucial part in pre- and post-contractual administration, ensuring compliance with terms and conditions, and managing claims.

Key Responsibilities

• Assess and categorise contract items based on availability programs and align with distributors to manage customer expectations
• Prepare comprehensive management reports and conduct reviews with distributors for key contract customers, covering delivery performance, technical projects, savings reporting, and other relevant aspects
• Oversee the execution of contracts/agreements with customers, ensuring the company fulfils all commitments as promised
• Alert sales and SCM/S&OP teams to potential risks related to delivery promises and provide mitigation strategies
• Maintain and update sales planning for the industrial division to support contractual obligations and achieve sales growth
• Collaborate with legal and/or compliance teams to obtain approval for contracts/agreements with customers, ensuring they meet the company's requirements
• Provide support to the sales team in developing negotiation strategies and argumentation for contracts and tenders
• Minimise customer claims regarding broken delivery promises and resolve issues in collaboration with relevant parties

To succeed in this role, you must possess strong attention to detail, fluency in Excel formulas and PowerPoint for presentations, customer-facing experience, and maturity in handling diverse responsibilities.

Key Requirements

• Ability to balance legal and compliance requirements while maintaining flexibility in sales negotiations
• Good understanding of a wide range of products, their specific uses, and applications to effectively meet customer needs
• Degree in Engineering (Mechanical/Industrial) or Management and Business Administration with at least five years of relevant experience
• Strong proficiency in Excel formulas and PowerPoint for building presentations and reporting
• Previous experience in customer-oriented roles and excellent interpersonal and communication skills
• Capable of maintaining a positive attitude and energy while handling multiple tasks and interfacing with various individuals
• Proficient in both speaking and writing to effectively communicate with global stakeholders
• Ability to work with diverse stakeholders and generate respect and trust from internal and external parties

This dynamic global technology company offers the benefits of a work environment that is stimulating, challenging and balanced, where personal and professional accomplishment, growth and excellence are key drivers.

If you are looking to work with an established organisation and be part of an employee-centric business that provides a large degree of autonomy to their management team and encourages creativity and development of new ideas, this role is for you.

Great career progression opportunities await the right person in this Contract Performance Manager (Industrial MRO) role. Apply now or contact me to learn more.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.