Merchant Onboarding Jobs

Project Management, Technical Problem Solving and Customer engagement skills

Understanding of Project Management methods & tools- 3-5 years of experience

Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Hands On knowledge of working with Mobile technologies/ Platforms (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques

2-3 Years experience of “Onboarding” SaaS customers is desirable

3-5 years of experience in a customer facing role involving SaaS Product Implementation

Working knowledge of digital marketing, marketing automation, SAAS implementation, campaign management

Strong working knowledge of CRM/CDP management systems

A client-facing, consultative approach to business with the main goal of benefitting both parties

Planning and forecasting resource requirements based on future demands

Knowledge on which flavor of Agile to use and when to use it

Experience managing projects with multiple stakeholders, running meetings/conference calls and smaller workshops with Mid-Market or Enterprise Client

Skill komunikasi sangat bagus, kemampuan problem solving dan peduli terhadap customer

Training/menjelaskan dengan baik penggunaan sistem Assist.id

Penghubung dan melakukan followup terkait bridging dengan pihak ke-3

Bertanggungjawab atas kualitas penggunaan user lama dan user baru

Lulusan S1 dibidang IT / SI

Minimal 2 tahun pengalaman di bidang customer care atau sejenisnya

Attention to detail and well organized with good time management skills.

Programing Languange knowledge such as: Java, Javascript, PHP, Golang, ReactJs

Database Knowledge: Basic understanding of relational databases and SQL is beneficial.

Prioritize workload in order to provide an efficient experience to our merchant partners.

Expert knowledge of product/program terms in order to properly communicate when necessary.

Bachelor Degree in Information Technology or equivalent.