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Customer Onboarding Manager Jobs
Company | CleverTap |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Transportasi, Logistik, Rantai Pasokan, dan Penyimpanan |
Expires | 2023-09-22 |
Posted at | 8 months ago |
About the Role:
- Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
- Engage with customers during the onboarding process and help them with dashboard training, Use case implementation and campaign creation
- Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV)
- Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
- Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful "Go Live."
- Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity
- Understanding of Business process,Software design and deployment, Database concepts
- Understanding of Project Management methods & tools- 3-5 years of experience
- Project Management, Technical Problem Solving and Customer engagement skills
- Hands On knowledge of working with Mobile technologies/ Platforms (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
- Proficient in Bahasa
- Prior experience in Customer Engagement & Retention or other Martech Tools / Platforms will be of added advantage
- 3-5 years of experience in a customer facing role involving SaaS Product Implementation
- 2-3 Years experience of “Onboarding” SaaS customers is desirable
- Successful Go-Live
- Time to Value (TTV)
- Customer Satisfaction Score
- Product Adoption (Breadth/ Depth)
- Work in a fast-paced, dynamic environment where your contribution matters
- Innovate at scale, with learning opportunities
- You are passionate about technology and its impact on the high growth mobile technology space
- Be a part of a global growth stage startup
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Hyper growth B2B SaaS startup
- Your career here is limited by you and nothing else- Teamwork trumps individual success
- Accountability and driving outcomes is the key to success
- Work in a fast-paced, dynamic environment where your contribution matters
- Innovate at scale, with learning opportunities and having fun along the way!
- Be a part of a global category creator
- You are passionate about experience technology and its impact on enabling growth
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