Regional Sales Deputy Jobs

Regional Service Deputy
Requirement:
∙ Candidate base on local region ( 4 regions) :
∙ (Medan, Pekanbaru, Surabaya, Denpasar)
∙ Required languages: native language and English.
∙ working experience in the related field is required for this position.
∙ Familiar with the local mobile phone market and after-sales service policy, rich in local service resources.
∙ Good experience and relationship with After Sales and local Dealer
∙ Strong knowledge of MS Office tools (Power Point at advanced level, Excel - experience with pivot tables, basic formulas, macros, look-up functions)
∙ Excellent communication skills in person, written, over telephone and email.
∙ Good technical knowledge
∙ Willing to work under pressure
Responsibility:
∙ Responsible for phone and eco-products in the local regional service management.
∙ Monitoring all Service Center under his region,
∙ Doing regular onsite visit to all Service Center (ESC, MSC, and also CP) under his region
∙ Collaborate with Regional ASM, doing onsite visit to Dealer and Sub-dealer
∙ Manage all supporting processes such as complaint management, call center to service partner interaction, legal exposure.
∙ Improve service quality and performance to raise the customer satisfaction levels.
∙ Ensure audit compliance of overall warranty service operation to all Service Center.
∙ Responsible for organizing and managing local after-sales service projects.