Technical Support Executive (Indonesia)

, Technical Support Executive - Jakarta.

Location : Jakarta, Indonesia

Designation : Technical Support Executive

Experience : 3+ years installation and support of Networking products / solutions and other IT Services in the Hospitality / premium Hotel segment.

Others : Ability to read, write and converse in English and fluency in Bahasa Language

Roles & Responsibilities.

Good technical knowledge on Networking solutions and products

Ability to discuss technical solution with local IT Managers in Local language and also in English

Working knowledge on Wireless LAN components preferable

Knowledge on Access points, Switches, Gateway installation, replacement and management preferable

Support internal teams for delivery and customer support related activities

Ability to coordinate with backend GNOC and product team to address customer issues

Closely support Business Delivery Manager in engaging new opportunities and during order closure as required

Post-delivery, support Business Delivery Manager in collection activities as required

Any administrative support for branch office as and when required

Ready to travel within Indonesia for customer engagement regularly. Ready to travel out of Indonesia for sales support activity if required.

Overall a good team player and aspiring to grow within the company