Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Technical Support Engineer (Survey)
Recruited by Sharpmapping 7 months ago Address Muara Enim, Indonesia
Customer Technical Support Intern
Recruited by TapTalk.io 7 months ago Address Area DKI Jakarta, Indonesia
Technical Support Executive (Indonesia)
Recruited by ADI Resourcing 8 months ago Address Area DKI Jakarta, Indonesia
Switching Technical Support (Electronics Manufacturer)
Recruited by Kelola Talenta Global 8 months ago Address Area DKI Jakarta, Indonesia
It Technical Support Jobs
Recruited by PT. Indonesia Toppan Printing 8 months ago Address Kota Bekasi, Indonesia
Technical Support Lead Jobs
Recruited by Edsen Consulting 8 months ago Address Area DKI Jakarta, Indonesia
Meta Technical Support Jobs
Recruited by JobsGlobal.com Group 8 months ago Address Indonesia
Technical Support - Robotic
Recruited by Michael Page 8 months ago Address Area DKI Jakarta, Indonesia
Technical Support Specialist Jobs
Recruited by HTC Global Services 8 months ago Address Area DKI Jakarta, Indonesia
Technical Support Engineer Intern
Recruited by Moladin 9 months ago Address Area DKI Jakarta, Indonesia
Sales Aquaculture Specialist Jobs
Recruited by The Aicila Group - International Recruitment & Consulting Specialists 9 months ago Address Area DKI Jakarta, Indonesia
Technical Support (Architect) Jobs
Recruited by PHINCON 9 months ago Address Area DKI Jakarta, Indonesia
Technical Support Engineer Freelance
Recruited by Moladin 9 months ago Address Area DKI Jakarta, Indonesia
Technical Sales Jobs
Recruited by JALA 9 months ago Address Yogyakarta, Indonesia
Marketing Support Jobs
Recruited by PT FANDB TECH INDONESIA 9 months ago Address Medan Area, Indonesia
Technical Support Leader Jobs
Recruited by Edsen Consulting 9 months ago Address Area DKI Jakarta, Indonesia
Network Field Support Jobs
Recruited by NTT Ltd. 9 months ago Address Sulawesi Selatan, Indonesia
Ede Technical Support Active Directory (L4/L5) Expert - Indonesian National
Recruited by ADI Resourcing 9 months ago Address Area DKI Jakarta, Indonesia
Technical Support Engineer Jobs
Recruited by Glints 9 months ago Address Indonesia

Technical Support Jobs

Company

KECILIN
Address Yogyakarta, Indonesia
Employment type FULL_TIME
Salary
Category Pengembangan Perangkat Lunak
Expires 2023-10-03
Posted at 8 months ago
Job Description
Responsibilities


  • Support user testing including review of test plan and be responsive to user queries, request for assistance
  • Ability to inspire and motivate others, provide guidance, and foster a collaborative team environment
  • Communicate accurate impacts of production incidents and recommend solutions to production problems
  • Efficiently troubleshoot and resolve complex problems in a technical environment
  • Provide strong technical support service through various support tools (email/online chat/web meeting/phone call)
  • Keeping track of troubleshooting steps, resolutions, and best practices
  • Ensure proper documentation, coordination and communication between team members, end users, department users, project team members and vendors.
  • Work closely with the Tech team to reproduce and resolve customer issues
  • Handle issues related to work devices (PC, HDD, NVR, CCTV), Software, & Dashboard
  • Investigate system problem and provide root cause analysis for further improvement
  • Having experience in Installation, Troubleshooting and Daily Support
  • Prepare weekly report on consolidated user problem vs resolution
  • Perform routine checks, manage, maintain, and repair IT systems.


Requirements


  • Bachelor’s Degree in any field from a top university.
  • Ability to communicate in English will be preferable
  • Collaboration and Teamwork: foster positive working relationships and drive efficient cross-functional problem-solving
  • Continuous Improvement Mindset: the desire for self-improvement and a commitment to continuous learning in agile working environment
  • In-depth knowledge of computer hardware, software, and networks.
  • Educational background in computer science / information technology or other fields of science will be an added advantage
  • Time Management and Prioritization: the ability to prioritize tasks based on urgency, customer impact, and business needs
  • Ability to determine IT needs and train end-users.
  • 1-2 years of experience in similar function
  • Problem-Solving and Troubleshooting Skills: this involves the ability to analyze problems, identify root causes, and develop effective solutions.
  • Experience in programming would be a great plus