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Technical Support Engineer Intern
Company | Moladin |
Address | Area DKI Jakarta, Indonesia |
Employment type | PART_TIME |
Salary | |
Category | Teknologi, Informasi, dan Internet |
Expires | 2023-09-06 |
Posted at | 9 months ago |
Moladin, Indonesia's leading used car marketplace and fintech, is seeking a Technical Support Engineer to join its team. The successful candidate will be responsible for providing technical support to Moladin's rapidly growing network of agents and dealers, ensuring a seamless car purchase experience across the nation. Moladin empowers its network through its full-stack digital automotive platform and best-in-class training, assistance, and support. With a vision to be a positive driving force in the physical and social mobility of all the people it touches, Moladin is reshaping the automotive industry in Indonesia and beyond.
- Assist in the implementation of new technology tools and systems
- Troubleshoot and diagnose technical issues faced by agents and dealers
- Analyze data and provide insights to improve customer experience
- Collaborate with cross-functional teams to improve Moladin's product offerings
- Provide timely and effective resolutions to tech-related problems
- Manage and maintain internal technical documentation
- Conduct training sessions on Moladin's platform and features
- Excellent communication and interpersonal skills
- Bachelor's degree in Computer Science, Information Technology or a related field
- Ability to work autonomously and in a team-focused environment
- Experience with coding languages such as NodeJS and javascript
- Strong problem-solving and critical thinking skills
- Proven work experience as a Technical Support Engineer or similar role
- Familiarity with databases such as MySQL or PostgreSQL
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