Customer Technical Support Intern

Responsibilities

• Aware about SOP and Product Updates.
• Receive, accommodate, and follow up on inquiries, criticism, suggestions, complaints, and feedback from clients.
• Actively engage in learning and acquiring in-depth product knowledge to effectively provide support
• Inform user in case of website maintenance or any problems occurred.
• Handle customer complaints through live chat/phone call/email, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ensure user satisfaction through feedback and solution.
• Obliged to protect data and information related to customers, systems and everything related to the company.
• Generate comprehensive reports to contribute to the team's success
• Collaborate with internal team to handle complaints and other inquiries.

Qualifications

• Customer orientation and ability to adapt/respond to different types of characters.
• Proficient in English is a big plus.
• Excellent communication and presentation skills.
• Strong phone contact handling, communication skills and active listening.
• Familiarity with business communication solution systems and practices.
• Ability to multi-task, prioritize, and manage time effectively.
• Proven customer support experience or experience as a Client Service Representative.
• Diploma / Bachelor.

Required Skills

• Customer Service
• Chat Support
• Persuasion and Negotiation
• Willing to independently learn online and offline
• Technical Support
• Communication Skills
• Fast adaptation
• Typing