Career Community Manager (Customer Support)

Refocus — where the future is born!

We dream big. We go global.

Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve.

We have one principle only — we love what we do. Join us, and you’ll become a part of a multicultural family where your decisions matter on a global scale.

Do you have a fire in your heart as strong as ours is?

If the answer is YES, you should apply for our position.

What you will do:

• Collect feedback from students and career coaches, analyze and work with career center lead on improvements;
• Be responsible for the organization of online live group event sessions;
• Communicate with our students and support them through their job-search process;
• Troubleshooting;
• Build all necessary processes and guidelines together with a career center lead;
• Be responsible for managing career coaches;
• Be responsible for managing 300+ students.

What we expect from you:

• Junior Project management skills.
• Organization of online group meetups;
• English B2 and above;
• You love communication with people;
• You know how to measure your work in terms of metrics;
• Experience in the career center would be an advantage;
• Experience in building communication with our partners;
• 3+ years of experience working as community/customer success/customer support manager;
• You are a problem-solving person;
• You enjoy helping people and providing the best service to them;

What we offer:

• Official employment with government-mandated benefits;
• Competitive salary (18.8 mln INR net)
• Opportunities for career growth (to Community Team Lead/Project Manager);
• 100 % remote job;
• Free access to all Refocus educational programs.

Your journey map before employment: HR interview → Case study → Final interview with the Community Lead → Job offer!