Community Manager Jobs

At TripleTen, we're building an international family of digital re-skilling products to help people with versatile backgrounds learn a new profession and build a sustainable career in tech. Our program graduates have landed jobs at top companies like Tesla, Spotify, PlayStation, Google, and Microsoft. So far, over 25,000 students have chosen Practicum.

We believe everyone can jumpstart a new career, which is why we produce quality educational content and offer intensive courses in tech, complete with full access to an interactive platform, code reviews, and support from industry practitioners.

What we're looking for:

We are looking for an experienced community manager capable of providing support for the learning process of our students. We expect that you're a vibrant and enthusiastic community builder who will interact with our online students and staff and get them excited about new learning experiences.

Community Managers (CMs) play a vital role as the biggest cheerleaders for our students! They ensure a pleasant and enjoyable study environment by maintaining frequent communication and checking on students' well-being and study progress. From the moment students join us to their graduation, CMs accompany them throughout their academic journey and become their voice.

In our pursuit of excellence, we value the collection and utilization of data to make informed decisions, while involving the team in important choices. We embrace the opportunity to learn from our mistakes and are unafraid to acknowledge when we're wrong. If you resonate with our vision and share our ideals, we warmly invite you to apply for this position.

Community Managers report to the Student Experience Lead.

Required Competencies

• Passion for going above and beyond to support our students and internal collaborators.
• Proficient in English and Bahasa Indonesia (oral and written).
• You have strong organizational and analytical skills
• You are solution-oriented with a high level of user empathy
• Natural and engaging communication skills. You are comfortable speaking in front of the camera with a large group of students.
• You are brimming with event ideas. You can develop and run online social events and contests.
• You are a self-starter with impeccable time management skills and strong work ethics.
• You can work independently and in a team with minimal supervision, while producing high quality and timely results.
• Proficient in using Google Suites (Google Drive, Docs, Sheets, Slides etc).

Preferred Competencies:

• Interest or experience in tech, EdTech or education
• Possess basic skills in graphic design and video editing (using Canva and other softwares)

Responsibilities

As a community manager, you will be the focal point for students from the moment a student starts their academic journey until graduation, for a cohort of students, through a 7 to 10-month program. Your responsibilities include:

• Organize online programs that provide educational or wellbeing support to help students succeed
• Organize, coordinate and host live orientation sessions
• Perform administrative duties like maintaining a comprehensive student database and producing timely reports
• Build a tight-knit student community in Discord by creating engaging student content and events
• Create schedules, send reminders and post announcements
• Set up communication platforms in Discord
• Organize team meetings with tutors and instructors
• Resolve student issues or escalate them to the relevant parties
• Welcome and onboard new students
• Respond and assist students in a timely manner when they have general questions, concerns, or requests
• Conduct 1-to-1 wellbeing checks with students to ensure they are well supported
• Participate in video conference team meetings and asynchronous team discussions

Benefits:

• Comfortable working environment and a friendly team.
• 12 days annual leave.
• Cross-cultural work experience.
• Opportunity to help hundreds of people accomplish their learning goals.
• Remote, full-time job.
• Be a part of the young international professional team!
• Professional growth and new career endeavors.

How to Apply

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