Customer Support Engineer Jobs

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Responsibilities

• Understand client needs and find workarounds when issues appear.
• Consult and mentor other team members while providing them with meaningful feedback.
• Proactively suggest changes that improve internal processes, customer experience, and the quality of service we are provide.
• Attend to & resolve customer inquiries and problems in a highly professional manner, in varying critical and non-critical situations.
• Provide continuous feedback to our internal team of engineers to improve our products based on the needs of our clients.

Qualifications

• Strong presentation skills and the ability to convey high-level concepts in a manner that is easily understood by clients.
• At least 3 years of experience in a 2nd level technical support role; technical account management and consulting experience is a plus
• Genuine care for clients; looking to provide the best possible experience at all times.
• The ability to communicate effectively to clients, partners, colleagues, and engineering teams alike in English & Bahasa.
• A wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks.

Why our employees choose us (and stay)?

• Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
• Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
• Connect globally – Work with people from all over the world. We put the “global” in globalization.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.