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Customer Support Specialist Jobs
Company | Coda Payments |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Transportasi, Logistik, Rantai Pasokan, dan Penyimpanan,Penerbitan Konten Online |
Expires | 2023-07-05 |
Posted at | 11 months ago |
What we do
- Ensure that our customers have a great experience using our service by responding to their questions via phone, SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us
- Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service
- Perform marketing activities with close collaborations with our marketing team
- Assist to conduct and carry out transaction tests to identify any potential issues of payment channels
- Time management skills
- Positive personality and attitude
- Good communication skills in both English and Bahasa Indonesia
- Flexible to changes and has sense of urgency
- Excellent problem-solving skills
- At least 2 years experience in customer-focused role (service, hospitality, call centre, etc.)
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