Freelance Product Support Jobs

Responsibilities:

• All must be documented properly in order to have complete tracking and assessed priority.\
• Escalation must be done immediately for any critical issues. Definition of critical issues are TBD.
• All must be documented properly in order to have complete tracking and assessed priority.
• Building a comprehensive flow to manage issues from user or internal stakeholders.
• Basic level performance monitoring.
• Double checking issues for validation.
• Provide clear communication on each issue whether it can be validated and give clear expectations.
• Regular checking on some basic level performance i.e. uptime and spams.
• Responding to feedback on the Community group in Whatsapp group.
• Scopes: Yummy app community and 11 IDN Times community groups
• Responding to all feedback and reviews on PlayStore and AppStore.

Requirements:

• Have been work as customer service and first level support
• Based in Jakarta
• Can maintain confidential data
• Min. Bachelor Degree (IT will be preferred)