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Product Support Jobs

Product Support Jobs
By Indosurta Group At Kota Tangerang, Indonesia
Excellent verbal and written communication skills
Providing new clients all around Indonesia.
Support and help with technical problems or any troubleshooting of the client, and solve their problems.
Contributing technical support for new products or technology from the principal before execution to Clients.
Bachelor's degree majoring in geodesy/geomatics
Familiar with all surveying equipment.
Product Support Engineer Jobs
By Indosurta Group At Kota Tangerang, Indonesia
Excellent verbal and written communication skills
Providing new clients all around Indonesia.
Support and help with technical problems or any troubleshooting of the client, and solve their problems.
Contributing technical support for new products or technology from the principal before execution to Clients.
Bachelor's degree majoring in geodesy/geomatics
Familiar with all surveying equipment.
Product Support Engineer Jobs
By PT. Himalaya Everest Jaya At Karawang, Indonesia
Visit customers with sales team to support them in terms of Product Knowledge, Product Application, installation, and training for users.
Create and maintain customer-facing support documentation, such as knowledge base articles and FAQs
Provide technical assistance to clients who are using the company's products
Investigate and help clients issues, and work with cross-functional teams to resolve them
Provide training to sales team on how to use the company's products
Bachelor's Degree in Electrical/Mechanical Engineering
Product Support Specialist Jobs
By Ingram Micro Indonesia At Jakarta Raya, Indonesia

The Role and Responbility : - Meeting with clients to determine solution/products requirements - Support end user to ensure product bundle are fully utilized - Create and deliver technical ...

Product Support Jobs
By Mitra Integrasi Informatika, PT At Area DKI Jakarta, Indonesia

Product Support (Presales) The Role and Responbility - Meeting with clients to determine solution/products requirements - Gathering information from customer to identify customer's needs - Create ...

Product Support Jobs
By FinAccel At Jakarta Raya, Indonesia
In-depth knowledge of Structured Query Language (SQL).
Strong verbal and written communication skills.
Strong analytical and problem-solving skills and passion for learning.
Knowledge in any programming language is a plus
Daily checking of Ticketing system and responding for reaching SLA.
Conduct troubleshooting root cause analysis, and implement corrective/preventive measures during and after each incident.
Product Dev. & Support Specialist
By Bank Sahabat Sampoerna At Jakarta Raya, Indonesia
Minimum a Bachelor's Degree (S1) in Informatics Management/Business Management/IT or other relevant major
Create and update documents such as Business Requirements Documents, UAT Scripts, UAT result tests, PPC result tests, Parameter Change Form
Minimum 1 year of experience as a product development either in bank or fintech industry
Strong verbal and written communication skills
Proven ability to work in a fast-paced, agile environment, and manage multiple projects simultaneously
Excellent analytical and problem-solving skills, with the ability to leverage data to drive informed decisions
Apprenticeship - Product Management Support
By Prudential Indonesia (PT Prudential Life Assurance) At Jakarta, Indonesia
Preferably has basic insurance product knowledge and/or has project management experience
Support on-going project/ad-hoc project under PD Product Management
Final year student or Fresh graduates from any Major, preferably from majoring in management, economics, mathematics/statistics
Fluent in English, both writing and speaking
Prudential is an equal opportunity employer.
Product Support Sales Representative
By Epiroc At Manado, Indonesia
Minimum diploma degree or equivalent with work experience.
Minimum 3 years of working experience in the construction and mining industry.
Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
Experience in selling part and consumables, heavy equipment, drilling or mining
Grow and achieve target number of active customers in Eastern Indonesia
Responsible with customer satisfaction by having close coordination and collaboration cross department in Epiroc
Freelance Product Support Jobs
By IDN Media At Area DKI Jakarta, Indonesia
Building a comprehensive flow to manage issues from user or internal stakeholders.
All must be documented properly in order to have complete tracking and assessed priority.\
Responding to all feedback and reviews on PlayStore and AppStore.
Escalation must be done immediately for any critical issues. Definition of critical issues are TBD.
Responding to feedback on the Community group in Whatsapp group.
Scopes: Yummy app community and 11 IDN Times community groups
Product Support Executive Jobs
By Hylobiz Indonesia At Jakarta Raya, Indonesia
Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent practical experience.
Proven experience in a product support or customer service role, preferably in the product industry.
Excellent communication skills, both verbal and written, in Indonesian and English.
Strong problem-solving and analytical skills, with the ability to think creatively and adapt to different customer scenarios.
Strong aptitude with the ability to troubleshoot and resolve software or hardware issues.
Customer-focused mindset with a passion for delivering exceptional customer service.
Product Support Engineer Jobs
By PT. Himalaya Everest Jaya At Jakarta Raya, Indonesia
Visit customers with sales team to support them in terms of Product Knowledge, Product Application, installation, and training for users.
Create and maintain customer-facing support documentation, such as knowledge base articles and FAQs
Provide technical assistance to clients who are using the company's products
Investigate and help clients issues, and work with cross-functional teams to resolve them
Provide training to sales team on how to use the company's products
Bachelor's Degree in Electrical/Mechanical Engineering
Product Development Support Hygiene (Internal Only)
By Rentokil Initial At Kota Jakarta Selatan, Indonesia
Experience in the field of hygiene and pest control
Have good data processing skills.
Improving product quality and equipment support.
Performing support for Product Quality Improvement.
Support the service department to achieve customer satisfaction, and overcome hygiene and Pest Control problems using the latest products and equipment.
Tough, hard worker and love working in the field.
Product Support Engineer Jobs
By PT. Siwali Swantika At Jakarta Utara, Indonesia
Pendidikan S1 jurusan Teknik Elektro / Pendidikan Teknik Elektro, Fisika/ Pendidikan Fisika, Metrologi & Instrumentasi
Memiliki pengetahuan mengenai sistem kelistrikan yang baik
Menguasai bahasa indonesia dan bahasa inggris (minimal pasif)
Memiliki keterampilan berkomunikasi yang baik (baik verbal maupun tertulis)
Siap melakukan perjalanan dinas, baik dalam kota maupun ke luar kota
Mempelajari materi dan portofolio produk, terkait dengan produk yang sudah ada dan produk baru dari principal atau perusahaan
Product Support Ai Jobs
By Jatis Mobile At Jakarta Raya, Indonesia
● Update and training AI Knowledge
● Regularly report to the manager about client’s problem and their needs
● Strong communication and analytical skills to breakdown and understand information
● Provide technical support and assist client/users
● Troubleshooting technical issues from client/users
● Setup and create user journey with Bot Editor
Product Development Support (Ai)
By Jatis Mobile At Jakarta Raya, Indonesia
Update and training AI Knowledge
Regularly report to the manager about client’s problem and their needs
Have experience in Technical Support/IT Project
Strong communication and analytical skills to breakdown and understand information
Onboarding and setup for new Client Jatis on Coster and AI Product
Provide technical support and assist clients/users

Are you looking for a job that will challenge you and help you make a difference? Join our team as a Product Support Specialist and help us provide world-class customer service to our customers. You'll be the go-to person for technical support, troubleshooting, and problem-solving. Plus, you'll get to work with cutting-edge technology and be part of a dynamic team. If you're up for the challenge, apply now!

Product Support jobs involve providing technical support to customers who have purchased a product or service. This may include troubleshooting, answering questions, providing advice, and helping customers to get the most out of their product. To become a Product Support specialist, you should have a strong understanding of the product or service you are supporting, as well as excellent customer service skills. You should also have a good understanding of computers and technology, as well as the ability to troubleshoot technical issues.

Product Support Skills required for your resume and career include:

• Excellent customer service skills
• Knowledge of the product or service being supported
• Ability to troubleshoot technical issues
• Knowledge of computers and technology
• Ability to communicate effectively
• Ability to work independently and as part of a team
• Ability to work under pressure
• Good problem-solving skills
• Attention to detail

Product Support Knowledge for your resume and career include:

• Knowledge of customer service principles and practices
• Knowledge of product or service being supported
• Knowledge of computers and technology
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

Product Support Responsibilities for your resume and career include:

• Responding to customer inquiries and requests
• Troubleshooting technical issues
• Providing advice and guidance on product or service usage
• Updating customer records
• Escalating customer issues to appropriate personnel
• Documenting customer interactions
• Maintaining customer satisfaction

Product Support Experience for your resume and career include:

• Experience working in customer service
• Experience working with computers and technology
• Experience troubleshooting technical issues
• Experience working with customer service software
• Experience working with customer service policies and procedures

Product Support Qualifications for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology

Product Support Educations for your resume and career include:

• Bachelor’s degree in a related field
• Certification in customer service
• Certification in product or service being supported
• Certification in computers and technology
Tools that help Product Support work better include customer service software, troubleshooting tools, and knowledge bases. Good tips to help Product Support do more effectively include staying organized, staying up to date on product or service changes, and staying in communication with customers. Common Product Support interview questions include questions about customer service experience, technical troubleshooting experience, and knowledge of the product or service being supported.