Product Support Jobs

We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay inline with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem solving skills.

About the role:

• Do monitoring of production alerts.
• Write incident reports
• Debugging related to web/mobile application
• Conduct troubleshooting root cause analysis, and implement corrective/preventive measures during and after each incident.
• Do periodic monitoring of the dashboard related to the product.
• Collaborate with the engineering and product team to find appropriate solutions
• Daily checking of Ticketing system and responding for reaching SLA.

Minimum Qualifications

About You :

• Strong sense of debugging and troubleshooting issues out of your mind is a must.
• In-depth knowledge of Structured Query Language (SQL).
• Available to respond and handle after hour issues.
• Proficient in the use of JIRA for managing ticketing.
• Strong analytical and problem-solving skills and passion for learning.
• Self-motivated with the ability to work independently or as part of a team.
• Thorough understanding of the Agile development process.
• Strong verbal and written communication skills.
• Knowledge in any programming language is a plus