Support Officer Jobs

PT. Virtual Data Center Indonesia is a IT consultant company and offers virtual data centers that use cloud-based resources rather than physical resources. We are microsoft cloud service provider partner, web development and manage service, connected to all exchange (Internet exchange, IIX, openIXP), etc. For more info go to https://www.vdc.id/

Requirements :

• Good communication skill and release management
• Experience and certified in related field is an advantage
• Degree in related field, SMK TKJ or SMK Multimedia graduated
• Basic knowledge in network, server, email concept, and OS (Windows & Linux)
• Preverable having knowledge about IT Infrastucture Library (ITIL) or IT Service Management (ITSM)

Responsibilities :

• Execute Customer Survey Management
• Compile Every SLA Achievement per-customer
• Manage and Monitoring document include BAST, BAA, Reporting (PM/CM, Monthly Report)
• Make Post Implementation Review (PIR)
• HandlingTermination of Service and and Log ticket change in our tools
• Change & Release Management(taking notes for every changes and manage coordination meeting for internal and external parties regarding the changes that have occurred)