Register
Recruit Create CV

Product Support Specialist Jobs

Product Specialist And Technical Support
By PT. Erajaya Swasembada, Tbk. At Jakarta Utara, Indonesia
Create engaging and informative presentations that effectively communicate the features and benefits of our IoT products and services.
Keep up-to-date with the latest developments in IoT technology and our product offerings to ensure accurate and relevant training content.
Prior experience as a trainer, with a proven track record of delivering effective technical training programs.
Strong research and development skills to stay current with evolving IoT trends and technologies.
Deliver comprehensive training materials to new hires, helping them understand their job roles and the intricacies of new products.
Assist customers in effectively using our IoT products, providing hands-on training and troubleshooting to resolve any technical issues.
Product Support Specialist Jobs
By Ingram Micro Indonesia At Jakarta Raya, Indonesia

The Role and Responbility : - Meeting with clients to determine solution/products requirements - Support end user to ensure product bundle are fully utilized - Create and deliver technical ...

Product Support Jobs
By Mitra Integrasi Informatika, PT At Area DKI Jakarta, Indonesia

Product Support (Presales) The Role and Responbility - Meeting with clients to determine solution/products requirements - Gathering information from customer to identify customer's needs - Create ...

Product Support Jobs
By FinAccel At Jakarta Raya, Indonesia
In-depth knowledge of Structured Query Language (SQL).
Strong verbal and written communication skills.
Strong analytical and problem-solving skills and passion for learning.
Knowledge in any programming language is a plus
Daily checking of Ticketing system and responding for reaching SLA.
Conduct troubleshooting root cause analysis, and implement corrective/preventive measures during and after each incident.
Product Dev. & Support Specialist
By Bank Sahabat Sampoerna At Jakarta Raya, Indonesia
Minimum a Bachelor's Degree (S1) in Informatics Management/Business Management/IT or other relevant major
Create and update documents such as Business Requirements Documents, UAT Scripts, UAT result tests, PPC result tests, Parameter Change Form
Minimum 1 year of experience as a product development either in bank or fintech industry
Strong verbal and written communication skills
Proven ability to work in a fast-paced, agile environment, and manage multiple projects simultaneously
Excellent analytical and problem-solving skills, with the ability to leverage data to drive informed decisions
Freelance Product Support Jobs
By IDN Media At Area DKI Jakarta, Indonesia
Building a comprehensive flow to manage issues from user or internal stakeholders.
All must be documented properly in order to have complete tracking and assessed priority.\
Responding to all feedback and reviews on PlayStore and AppStore.
Escalation must be done immediately for any critical issues. Definition of critical issues are TBD.
Responding to feedback on the Community group in Whatsapp group.
Scopes: Yummy app community and 11 IDN Times community groups

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Product Support Specialist to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing product advice, and helping customers get the most out of our products. If you have a passion for problem-solving and helping people, this is the job for you!

Product Support Specialists provide technical support to customers who are having issues with products or services. They are responsible for troubleshooting problems, answering customer questions, and providing advice and guidance on how to use products.

What is Product Support Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of product features and functions
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices

What is Product Support Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in product support or customer service
• Previous experience in a customer service or technical support role

What is Product Support Specialist Knowledge?

• Knowledge of product features and functions
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software

What is Product Support Specialist Experience?

• Previous experience in a customer service or technical support role
• Experience troubleshooting and resolving customer issues

What is Product Support Specialist Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Provide advice and guidance on how to use