Customer Support Analyst Jobs

Are you a champion at providing an excellent customer experience? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes. 🚀
You will be part of the highest-rated Customer teams in the growing Fraud space. Check out our CS reviews on G2 and you know you’ll be joining something special. Our global Customer Success team owns both pre-sales technical and post-sales growth motions - including some very advanced Fraud capabilities - and we need you to help us assist every customer, large or small..
What you’ll do:

• Troubleshoot issues, configuration problems etc to identify problems and provide solutions and/or escalate to internal teams.
• Communicate! Upholding informative, timely communication as a part of your customer service excellence, ensuring adherence to SLAs.
• Owning issues through to resolution, acting as the primary customer interface.
• Providing technical and functional support to both client-side in-house technical teams and end-users directly.
• Support new customer on-boarding, assisting with configuration processes
• Providing an exceptional level of service, building relationships and championing customer experience at every opportunity.
• Continually monitor a range of comms channels that serve our customers.
• Escalate and liaise with internal, 3rd party and client-side technical development and infrastructure teams
• Documenting issues, updating ITSM software, maintaining knowledge base.

What you bring:

• A thirst for learning and a hunger to improve everyone around you.
• Strong troubleshooting skills
• Ideally you will be fluent in English and it would be an advantage to speak Mandarin
• Experience of supporting cloud, web browser-based software, with an understanding of APIs
• A strong aptitude for learning new technology and concepts
• Fraud Knowledge
• Exceptional communication and interpersonal skills, with a high level of verbal and written language skills
• Experience of using Slack, Skype, Gmail and helpdesk / service desk ticketing systems

What we offer:

• Competitive salary package
• Access to continuous development tools & a strong coaching culture via morehappi
• Private health insurance
• Best in class tech gear
• Based in Jakarta - Hybrid remote work model
• 3 extra Wellness Days
• An immediate impact on a smart, growing, multi-cultural team

What’s next:
Sounds good? Great, we can’t wait to hear from you! Your first point of contact will be Jess Gillmore. Say hi 👋 and we'll guide you through the next steps.
Wanna learn more about what it’s like to work at SEON first?
👉 Here you go: https://careers.seon.io/
About SEON
The SEON journey has been unstoppable. 50 months in and we have grown from 2 to 200+ SEON Fraud Fighters, across Budapest, London, Austin, and Jakarta. With more hubs opening up in San Francisco, Singapore, we are on a mission to create a Fraud Free World. We raised a record breaking segment Series B in April 2022 and we were featured in TechCrunch as the largest B round for Hungary and now are recognised as the World’s quickest growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting!
Diversity statement
SEON is an Equal Opportunity Employer. We do not discriminate based on ethnicity, religion, colour, sex, gender identity, sexual orientation, age or mental disability. Not only do we not discriminate, but we celebrate differences. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process, please let your recruiter know.
(At this time, we do not accept candidates from recruitment agencies)