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Customer Support Analyst Jobs

Customer Support Analyst Jobs
By Mari Works Solution At Jakarta Raya, Indonesia
Has a deep understanding of products or services offered by a company
Has related experience is a plus
Possess advanced Ms. Excel skills or formulas (sum, vlookup, pivot table, filter, countif, sumif)
Excellent communication, sales, and customer service skills
Handling end-to-end by helping client's inquiries based on the severity (client request, administration, and client complaint)
Coordinated with IT and Business teams regarding the issue
Support Analyst Jobs
By ETP Group At Jakarta Raya, Indonesia
Others : Good communication Skills, Team player and management skills
● Understanding of Inventory management, Sales, Promotion, Omni channel ordering, E-Commerce, CRM, ERP Integration and POS
Functional Area : Retail/ POS / ERP / ETP Knowledge.
Key Skills : SQL Server 2005/ SQL 2008 / SQL 2010 / SQL 2012, PL-SQL
● Wide knowledge in Understanding Retail concepts
Industry Type : IT / Retail
Product And Customer Analyst
By Persuasion Technologies Sdn Bhd At Jakarta Raya, Indonesia
Data Management And Dashboarding Platform experience an advantage
Experience consulting to Heads of marketing, loyalty senior management in advertising solutions or services is an advantage
Client, project management and product localization.
Digital marketing or google analytics experience
Liaise with customers on business requirements and technical specs
Ability to follow up leads and adapt requirements
Customer Insights Analyst (Bangkok Based, Relocation Provided)
By Agoda At Bandung, Indonesia
Excellent verbal and written communication skills in English
Excellent organizational skills, attention to detail and ability to work independently
Experience in digital marketing or e-commerce
Experience with A/B testing and other testing metrics
Strong presentation and negotiation skills
Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders
Support Analyst Jobs
By ETP Group At Jakarta, Indonesia
·Other Skill – Good Communication skills in English, team player and management skills
·Understanding of Inventory Management, Sales, Promotion, Omni Channel Ordering, E-Commerce, CRM, ERP Integration and POS
Academic Qualification & other requirements:
Wide Knowledge in understanding Retail Concepts
·Functional Area – Retail/POS/ERP/ETP Knowledge
·Key Skills - SQL Server 2005/ SQL 2008/ SQL 2010 / SQL 2012, PL-SQL
Customer Support Analyst Jobs
By SEON Fraud Fighters At Area DKI Jakarta, Indonesia
Providing an exceptional level of service, building relationships and championing customer experience at every opportunity.
Documenting issues, updating ITSM software, maintaining knowledge base.
Exceptional communication and interpersonal skills, with a high level of verbal and written language skills
Experience of supporting cloud, web browser-based software, with an understanding of APIs
Experience of using Slack, Skype, Gmail and helpdesk / service desk ticketing systems
Based in Jakarta - Hybrid remote work model
Senior Customer Insights Analyst (Bangkok Based, Relocation Provided)
By Agoda At Bali, Indonesia
Excellent verbal and written communication skills in English
Excellent organizational skills, attention to detail and ability to work independently
Experience in digital marketing or e-commerce
Experience with A/B testing and other testing metrics
Strong presentation and negotiation skills
Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders

Are you looking for a job that allows you to use your problem-solving skills to help customers? We are looking for a Customer Support Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical support, and ensuring customer satisfaction. If you are passionate about helping people and have a knack for problem-solving, this is the job for you!

A Customer Support Analyst is responsible for providing technical assistance to customers who are having problems with a product or service. They are responsible for troubleshooting and resolving customer issues, as well as providing customer service and support.

What is Customer Support Analyst Skills Required?

• Excellent customer service and communication skills
• Problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment

What is Customer Support Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in customer service, IT, or related field
• Previous experience in customer service or technical support

What is Customer Support Analyst Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software, databases, and tools

What is Customer Support Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting and resolving customer issues

What is Customer Support Analyst Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and resolve customer issues
• Provide customer service and support
• Document customer interactions and issue resolutions