[0131] Travel Consultant Customer Support

Purpose Of The Role
Our Travel Consultant Customer Support will assist our client's end customers with AIR product queries. You will also be expected to understand end-customer queries and solve them accordingly in a timely manner.
Your Main Responsibilities

• Ensure that all work is processed according to the team's minimum standard.
• Report any issues or system limitations to the direct supervisor.
• Carefully follow instructions and pre-established guidelines to perform assigned tasks.
• Manage Air product queries via chat & call on their booking amendments, fresh issuance & reissue)
• Keep productivity benchmark and accuracy as per the team's minimum standard
• Quote travel plan to customers and follow up.

Qualifications

• Excellent communication skills in English (both written & spoken)
• Experience in GDS, preferably Sabre, Galileo, Amadeus
• Customer Service oriented
• Experience in travel/airline ticketing (fresh issuance, reissue, and adcol)
• Excellent analytical and numerical skills
• Preferably a degree (SMK/D3/D4/S1) in Travel Management or any related major

Be Part Of ATI Journey
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 900 employees providing services to our clients across the globe.