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Travel And Tour Guru

Company

Mad Monkey
Address Praya, Indonesia
Employment type FULL_TIME
Salary
Category Akomodasi dan Layanan Makan
Expires 2023-09-22
Posted at 8 months ago
Job Description
Main Duties And Responsibilities


  • Operate Madventures tours and ensuring the safety of the tour participants at all times.
  • Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information.
  • Keep up to date with all Madventures tours and latest travel trends, learn extensively about Madventures to become a Guru
  • Handle customer complaints and resolve them in a timely manner
  • Assist customers with all their travel and Madventures tour bookings.


Tours Guide


  • Organize and guide tours.
  • Provide accurate, informative and fun information on all Madventure tours to enhance the experience of our customers
  • Ensure the safety of the tour participants, including safety briefs and taking the appropriate action to ensure accidents are prevented
  • Respecting local customs and traditions. Providing customers with knowledge of these including dress codes, language and cultural practices.
  • Update product price tables and Break-even analyses for all Travel & Tour products.


Travel & Tour Desk Operations


  • Operations of a Madventures tour desks in your property for the assigned amount of hours by your department head
  • Drive conversion of honest reviews from satisfied guests.
  • Drive sales for Mad Monkey tours, third party tours and travel services to in-house and walk-in guests.
  • Resolve logistical and experiential issues as and when they occur, including outside office hours.
  • Support Guest Experience team to promote and collect payments for nightly events.
  • Use of a Tour Managements System (TMS) as a single source of truth for tour bookings.
  • Maintain records of each sale and customer details for administrative purposes
  • Manage Travel & Tour payments and expenses in line with Finance policy.