Customer Support Specialist (Apac Market)

Hi there!

We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance.

This is our Customer Support Specialist (APAC market) role for those who can find a common language with anyone in the world.

Tasks in the role

• Advising our customers online. From basics to the full functionality to benefit from Semrush services.
• Supporting users via email, phone, and chats.
• Participating in internal projects on process improvements and internal company-wide projects.
• Providing internal departments and management with customers’ feedback.

Who we are looking for

• Strong analytical skills
• Ability to solve problems fast by looking into the details and deep research
• Ability to work independently and become a self-problem solver
• Excellent time management skills and ability to meet deadlines with no supervision
• Native/near-native written and verbal communication skills in fluent English.

They say there are no perfect candidates, but that might well be you, if

• Customer-facing experience in SaaS or MarTech is a strong plus.
• Another fluent language is a big plus: Italian/German/Spanish/Portuguese.
• Willingness to constantly learn and grow, creative and playful approach to achieving goals.
• You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better

A Bit About The Team

You can get to know the team better at one of the interviews, but some brief information about future colleagues will be useful now.

APAC team provides support to clients via email and phones too which is adjusted to cover the working time of the Australian market.

We will try to create all the right conditions for you to work and rest comfortably

• Training, courses, conferences.
• This offer stands for the remote work format. Digital nomadism, #wfh – call it what you like ;)
• English and other language courses.
• Gifts for employees.
• Working hours 06:00 am - 02:00 pm (GMT +8)
• Health insurance coverage.

Finally, a Little More About Our Company

We’ve been developing our product for 14 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.

10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.

Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications.

Evelina

Talent Acquisition Specialist

[email protected]