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Customer Success Specialist - Id Global
Company | Hostinger International |
Address | Yogyakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Transportasi, Logistik, Rantai Pasokan, dan Penyimpanan |
Expires | 2023-09-15 |
Posted at | 9 months ago |
⚠️ Please read our: FAQ About this Role and Interview Guideline ⚠️
- Dive deep into the world of IT by continuously polishing your technical background
- Focus on the customers' success by offering additional services, tools, and products
- Communicate with customers and solve their domains, billings, or account-related issues via live chat and tickets
- Work according to the shifting schedule (full-time only, morning/day/night shifts - including weekends and public holidays)
- Be a true ambassador, and show our customers what customer obsession is
- Deliver impactful work on a company scale
- Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation
- Remote work opportunity - this position is fully remote
- Other benefits include a birthday present, a special gift for the best team member, and much more
- Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances)
- Competitive basic salary ranging from IDR 5 - 6 million, excluding bonuses
- A 2-4 weeks paid training course in technology, product, and communication knowledge
- Medical/health insurance
- Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences
- Constantly learn and always seek to improve yourself - you deepen your own knowledge and ensure your own development is on track
- Good to have - a moderate understanding of technical concepts like domain, hosting, and website
- Direct experience in customer service/support/success roles
- P2: Great problem solver with exceptional communication skills and a high interest in technology
- Resourceful lifelong learner
- Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects
- English-exposure activities can be (but not limited) to English majors, courses, competitions, English-related organizations, and projects
- Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising
- Good to have if you hold a minimum Diploma in any major
- P3: Independent learner with a hunger for growth
- You ensure your success - you are curious about new possibilities and act to explore them through available resources
- P1: Confident English written communicator. You can provide proof of English-exposure activities or certification attached to your CV
- Go above and beyond to help our customers succeed by being proactive, empathetic, and, proven through exposure such as:
- Typing speed with a minimum of 54 words per minute (KPM) - speed is critical while assisting multiple customers simultaneously via live chats
- Continuously evaluate yourself - you know what your strengths are and what to improve
- Strong self-awareness
- Tech-savvy individual with exposure to digital tools/technologies
- English certification similar to C1 or higher (TOEFL ITP (600)/IELTS (6,5))
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