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Customer Success Jobs

Experienced Customer Success Specialist - Id Global
By Hostinger International At Yogyakarta, Indonesia
Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must)
Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about
Minimum 1-year of experience in the IT field, and/or IT-related studies (a must)
Strong problem-solving skills and the ability to think critically when addressing tasks
A 2-4 weeks paid training course in technology, product, and communication knowledge
Remote work opportunity - this position is fully remote
Customer Success Specialist (Id Global)
By Hostinger International At Indonesia
Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.
Focus on the customers' success by offering additional services, tools, and products.
A2-4 weeks paid trainingcourse in technology, product, and communication knowledge.
Remote work opportunity - this position is fully remote.
Other benefits include a birthday present, a special gift for the best team member, and much more.
P1: Confident English written communicator. You can provide proof of English-exposure activities or certification attached to your CV
Customer Success Specialist Jobs
By Fortius HRIS At Jakarta, Indonesia
Customer Support and Communication skills to ensure exceptional customer experience
Bachelor's degree in Business Administration, Management, or related field
Customer Satisfaction and Customer Service skills
Analytical Skills to be able to analyze customer data
Excellent written and verbal communication skills in both Bahasa Indonesia and English
Experience in HR software solutions or related industry is a plus
Customer Success Intern Jobs
By Djoin Id At Denpasar, Indonesia
Get a chance to deep dive to build and develop of digital finance for Koperasi
Gain strategic and regional exposure
Undergo mentorships from Djoin senior leaders
being the agent of change and become part of Digital Financial Ecosystem Enabler for Grassroot Communities
Customer Success Manager Jobs
By Mambu At Indonesia
Recent work experience in a business based on Software-as-a-Service (SaaS) products and services
Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.
Successfully managing long-term account relationships at all organisational levels (C level, IT, Operational) in the Banking/Financial Services space.
A consistent track record of achieving targets and goals, preferably in a sales setting.
You excel working across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners/affiliates.
You are an excellent communicator.
Customer Success Partner - Sap Academy For Customer Success - Indonesia (Hybrid)
By SAP At Area DKI Jakarta, Indonesia
Multi-dimensional experience: global experience, leadership role, athletics, entrepreneurial/self-starter, volunteerism, music.
Strong communication skills including fluency in English and local language.
Proficient interpersonal skills including passion, curiosity, collaborative working style, effective listening skills, professional presence, and empathy.
Strong Business Acumen including demonstrated knowledge of business processes and/or industries. 
Customer Success Partner (CSP) Responsibilities
Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion. 
Customer Success Manager, Lark
By Lark At Jakarta Raya, Indonesia
You'll be responsible for onboarding and guiding customers across the APAC region, ensuring a seamless implementation experience.
Your commitment to excellence directly contributes to building an exceptional customer experience with the Lark product, ultimately minimizing customer churn.
You have prior startup experience, showcasing your adaptability and an entrepreneurial mindset.
You have relevant product and customer-facing experience in a B2B Customer Success role within the SaaS/IT industry.
Long-term growth opportunities and the potential to expand responsibilities.
Your role involves delving into customer business goals and KPIs, shaping a successful partnership launch that resonates with their objectives.
Customer Success Executive Jobs
By Talent Insider At Jakarta, Indonesia
Proven experience in customer success or account management roles, preferably in the digital marketing or technology industry.
Demonstrate A Deep Understanding Of The Our Client's Platform, Its Features, And Its Functionality, And Effectively Communicate This Knowledge To Clients.
Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively convey complex information to clients.
Strong problem-solving and analytical abilities, with a keen eye for detail and the ability to identify areas for improvement.
Facilitate The Smooth Implementation And Delivery Of Our Platform To Clients, Ensuring A Seamless Transition From Onboarding To Full Utilization.
Self-motivated and results-oriented, with a proactive approach to client success and a passion for delivering exceptional customer service.
Scale Customer Success Manager
By Remote At Indonesia
The opportunity of Account Management and long term Customer relationship management.
The ability to collect customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
1-3 year’s experience in Customer Success / Sales ideally within a product and tech-focused environment.
Experience working with a large book of clients (70+).
Successful experience writing, speaking, and presenting to customers and stakeholders.
You'll report to: Manager of Customer Success
Marketing Specialist Advisor (Customer Success)
By Kloud Connect Hire At Jakarta Raya, Indonesia
Proven experience in marketing, customer success, or account management roles.
Strong analytical skills with the ability to interpret and utilize data effectively.
Excellent communication and interpersonal skills.
Competitive salary and benefits package.
Bachelor's degree in Marketing, Business, or a related field.
Proficiency in marketing tools and platforms.
International Customer Success Specialist
By Niagahoster - Web Hosting Unlimited Indonesia At Indonesia
Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.
Focus on the customers' success by offering additional services, tools, and products.
A 2-4 weeks paid training course in technology, product, and communication knowledge.
Remote work opportunity - this position is fully remote.
Other benefits include a birthday present, a special gift for the best team member, and much more.
English certification similar to C1 or higher (TOEFL ITP (600)/IELTS (6,5))
Customer Success Region Jobs
By FinAccel At Jakarta Raya, Indonesia
Minimum 4 years work experience in Business Development, Sales or Account Management.
Liase & day to day management with merchant/partner in Region
Bachelor's degree (preferred from Business / Management Graduate)
Setting partner/merchant priorities, promo planning & user education, marketing activation activities
Strong attention to detail and excellent analytical skills. You need to be comfortable with data.
Has experience in working in multi functional team.
Customer Success Specialist - Id Global
By Hostinger International At Yogyakarta, Indonesia
Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising
Focus on the customers' success by offering additional services, tools, and products
A 2-4 weeks paid training course in technology, product, and communication knowledge
Remote work opportunity - this position is fully remote
Other benefits include a birthday present, a special gift for the best team member, and much more
P1: Confident English written communicator. You can provide proof of English-exposure activities or certification attached to your CV
Customer Success Specialist Jobs
By Wolkk. At Indonesia
Fully Remote. Work from home or anywhere you like.
Strong people skills, with a natural and collaborative presentation style.
Our benefits & ways of working
A proven track record of successful complex product configuration and training delivery.
Developed a passion for technology and how it solves customer problems.
Can proactively identify potential pitfalls or bottlenecks and get ahead of them.
Senior Executive, Customer Success
By CaringUp At Jakarta Raya, Indonesia
2+ years of experience in planning and executing projects/programs. Relevant project management certifications will be a clear advantage.
Plan and manage customer and partner onboarding campaigns with our marketing team.
3+ years of experience in a similar client facing role, preferably in the Healthcare, Insurance or Pharma.
Strong initiative, excellent planning and delivery skills.
Excellent written and verbal communication and presentation skills in English and Bahasa Indonesia – additional languages will be a bonus.
Compensation is competitive and negotiable; Base salary + performance bonus + benefits allowance
Customer Success Lead Jobs
By Koltiva At Jakarta Raya, Indonesia
• Bachelor’s Degree in Business/Management/Marketing, or related field from reputable university.
• Excellent time-management and initiative.
• Manage customer satisfaction and provide professional customer and user support.
• Technology savvy, with knowledge of mobile and web applications.
• Proven experience in handling customer success team.
• Previous experience in tech-startups, in multinational environment is a plus.
Business Operations Analyst - Customer Success
By Nimbly Technologies At Jakarta Raya, Indonesia
Collaborate with various teams to gather and analyze business requirements, translating them into actionable insights and recommendations.
Bachelor's degree in Business Administration, Finance, Statistics, or a related field.
Minimum of 2-3 years of experience as a Business Analyst or in a similar analytical role.
Strong analytical skills with the ability to interpret complex financial data, identify trends, structured problem solving, and draw meaningful conclusions.
Strong critical thinking skills to analyze problems and propose effective solutions.
Excellent communication and presentation skills.
Customer Success Jobs
By Expat. Roasters At Denpasar, Indonesia
Assist sales team in customer acquisitions, planning, retention and management.
Minimum Diploma or Bachelor in Management, Customer Service, Hospitality or relevant field.
Letting customers know about other products the company offers.
Negotiate and manage agreements through the business contract process.
Exceptional multitasking and analytical skills.
Strong written and verbal communication skills in English.
Customer Success Manager Enterprise (Apac Market)
By Semrush At Indonesia
Proactive relationship management with accounts to maintain overall customer health
This offer stands for the remote work format. Digital nomadism, #wfh – call it what you like ;)
Knowledge of English on a native/near-native level
Technical knowledge of digital marketing (SEO, Content Marketing, Advertising, etc)
Creative and analytical thinker with strong problem-solving skills
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Customer Success (Contract) (Remote)
By Flip At Area DKI Jakarta, Indonesia
Creating policies and procedures that optimize the customer experience
Review customer complaints and concerns, and able to establish a clear plan to improve all aspects of the customer experiences
3-5 years of experience in customer service or customer success position strongly preferred
Strong organization, communication, and presentation skills
Experience working with brand image and promoting value through customer experience
Deep understanding of customers concerns and thoughts, in terms of the use of products and customer experiences

Are you passionate about helping customers succeed? We are looking for a Customer Success professional to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing relationships with customers, and ensuring customer satisfaction. If you are an organized, detail-oriented individual with excellent communication skills, we want to hear from you!

Overview of Customer Success Customer Success is a role within an organization that focuses on ensuring customer satisfaction and loyalty. The customer success team works to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. This team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. Detailed Job Description of Customer Success The customer success team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. They will work to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. They will also be responsible for tracking customer usage and engagement, and providing feedback to the product team. Customer Success Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Knowledge of customer service principles and practices
• Ability to analyze customer data and identify trends
• Ability to troubleshoot customer issues
• Ability to provide training and onboarding
• Knowledge of customer success best practices
Customer Success Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or customer success
• Knowledge of customer success best practices
• Knowledge of customer service principles and practices
• Knowledge of customer data analysis
• Ability to build relationships with customers
Customer Success Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer success best practices
• Knowledge of customer data analysis
• Knowledge of customer engagement strategies
• Knowledge of customer onboarding and training
Customer Success Job Experience
• Previous experience in customer service or customer success
• Experience in customer data analysis
• Experience in customer engagement strategies
• Experience in customer onboarding and training
Customer Success Job Responsibilities
• Develop relationships with customers and understand their needs
• Provide customer support and troubleshoot customer issues
• Track customer usage and engagement
• Provide feedback to the product team
• Provide training and onboarding
• Analyze customer data and identify trends
• Implement customer success best practices