Customer Success Specialist Jobs

Fortius HRIS is a leading integrated software solution provider established in 2022. We offer a comprehensive HRIS software solution that enhances workplace efficiency and elevates people's potential. Our platform provides solutions for attendance, employee databases, leaves, schedule, and payroll. Fortius HRIS makes managing HR more accessible and simplified, helping businesses focus on growth and expansion.

This is a full-time on-site role in Jakarta for a Customer Success Specialist. The Customer Success Specialist will be responsible for ensuring customer satisfaction by providing exceptional customer support and resolving issues in a timely and effective manner. The Customer Success Specialist will also be responsible for analyzing customer data and providing insights to improve the overall customer experience.

• Ability to multitask and work in a fast-paced environment
• Excellent written and verbal communication skills in both Bahasa Indonesia and English
• Customer Support and Communication skills to ensure exceptional customer experience
• Bachelor's degree in Business Administration, Management, or related field
• Analytical Skills to be able to analyze customer data
• Experience in HR software solutions or related industry is a plus
• Customer Satisfaction and Customer Service skills