International Customer Success Specialist Jobs

Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must)

Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about

Minimum 1-year of experience in the IT field, and/or IT-related studies (a must)

Strong problem-solving skills and the ability to think critically when addressing tasks

A 2-4 weeks paid training course in technology, product, and communication knowledge

Remote work opportunity - this position is fully remote

Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.

Focus on the customers' success by offering additional services, tools, and products.

A2-4 weeks paid trainingcourse in technology, product, and communication knowledge.

Remote work opportunity - this position is fully remote.

Other benefits include a birthday present, a special gift for the best team member, and much more.

P1: Confident English written communicator. You can provide proof of English-exposure activities or certification attached to your CV

Customer Support and Communication skills to ensure exceptional customer experience

Bachelor's degree in Business Administration, Management, or related field

Customer Satisfaction and Customer Service skills

Analytical Skills to be able to analyze customer data

Excellent written and verbal communication skills in both Bahasa Indonesia and English

Experience in HR software solutions or related industry is a plus

Proven experience in marketing, customer success, or account management roles.

Strong analytical skills with the ability to interpret and utilize data effectively.

Excellent communication and interpersonal skills.

Competitive salary and benefits package.

Bachelor's degree in Marketing, Business, or a related field.

Proficiency in marketing tools and platforms.

Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.

Focus on the customers' success by offering additional services, tools, and products.

A 2-4 weeks paid training course in technology, product, and communication knowledge.

Remote work opportunity - this position is fully remote.

Other benefits include a birthday present, a special gift for the best team member, and much more.

English certification similar to C1 or higher (TOEFL ITP (600)/IELTS (6,5))

Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising

Focus on the customers' success by offering additional services, tools, and products

A 2-4 weeks paid training course in technology, product, and communication knowledge

Remote work opportunity - this position is fully remote

Other benefits include a birthday present, a special gift for the best team member, and much more

P1: Confident English written communicator. You can provide proof of English-exposure activities or certification attached to your CV

Fully Remote. Work from home or anywhere you like.

Strong people skills, with a natural and collaborative presentation style.

Our benefits & ways of working

A proven track record of successful complex product configuration and training delivery.

Developed a passion for technology and how it solves customer problems.

Can proactively identify potential pitfalls or bottlenecks and get ahead of them.

Strong interpersonal skills such as proactiveness and empathy (experience in the customer service field is a plus)

Focus on the customers’ success by offering additional services, tools, and products

Permanent remote work opportunity - position is fully remote

Regular remote team-building and OKR events

Communicate with customers and solve their billing or account-related issues via live chat and tickets

Be a true ambassador, and show our customers what customer obsession is really about

Strong interpersonal skills such as proactiveness and empathy(experience in the customer service field is a plus).

Focus on the customers’ success by offering additional services, tools, and products.

Permanent remote work opportunity - position is fully remote.

Regular remote team-building and OKR events.

Communicate with customers and solve their billing or account-related issues via live chat and tickets.

Be a true ambassador, and show our customers what customer obsession is really about.

Have 1 year of customer service experience, and have received service soft skills training

Good communication and listening skill

Familiar in e-commerce customer behaviour and business, at least have experience using e-commerce platform as buyer and seller once

Escalated the ticket to Team Leader

Max. age hired 35 years old

Fluent speaking and writing French, also English

· Ability to work remotely and have own equipment (laptop, telephone)

. Excellent written and spoken English skills; other regional language skills are a bonus

. Have Zendesk/Freshdesk or other CRM experience is a huge bonus

· A passion for helping others

. An avid problem solver, that doesn't take no for an answer

. Enthusiastic self-starter, able to take initiative to wow customers

Strong process management skills, with a proven track record of developing and implementing successful solutions to internal process & project challenges

Ensure effective internal project documentation and task management

Manage contractor relationships for new projects, including aerial and ground surveys

Excellent interpersonal, inter-departmental, and written communication skills, effectively conveying data and issues with empathy and clarity

Responsibilities include and are not limited to

Provide exemplary customer support, promptly addressing inquiries via phone, email, and online chat with a focus on customer needs

Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation

You will have sound written and verbal communication skills in English and Indonesia Bahasa with a positive and engaging phone manner

You will have proven customer service experience with a passion for providing a premium customer experience

You are tech savvy with a sound knowledge of all things technology

You have worked towards targets and are goal oriented but always thinking about the customer experience

Experience in the hotel industry or in a SaaS company is a plus!

· Ability to work remotely and have own equipment (laptop, telephone)

. You have proven experience in Customer Service for international clients for at least 5 years

· Excellent written and spoken English skills; other regional language skills are a bonus

· A passion for helping others

· Enthusiastic self-starter, able to take initiative to wow customers

· Good eye for detail

Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company

Assist in creating training courses and educational materials for other members of the department

Experience working with brand image and promoting value through customer experience

Technical skills required as they relate for the use of the product to service to be solid

Strong organization and presentation skills

Develop healthy customer relationship that promotes retention and loyalty.

Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions.

A self-starter with 1-2 years of working experience in customer relationships building

Job description and key responsibilities:

Build relationships with enterprise customers and ensure that we identify and address their needs.

Help enterprise customers have good understanding on our product suite and facilitate in adoption.

Work closely with Business Development, Merchant Operations, Product, Engineers team to ensure smooth operations and relationship with enterprise customers.

Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.

Focus on the customers' success by offering additional services, tools, and products.

English certification is similar to B2 or higher (TOEFL ITP (500)/IELTS (6,0)).

Direct experience in customer service/support/success roles.

A 4-week paid training course in technology, product, and communication knowledge.

Remote work opportunity - this position is fully remote.

Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.

Focus on the customers' success by offering additional services, tools, and products.

English certification similar to B2 or higher (TOEFL ITP (500)/IELTS (6,0)).

Direct experience in customer service/support/success roles.

A 4-week paid training course in technology, product, and communication knowledge.

Remote work opportunity - this position is fully remote.

Focus on the customers' success by offering additional services, tools, and products.

English certification similar to C1 or higher (TOEFL ITP (600)/IELTS (6,5))

Remote work opportunity - this position is fully remote.

Other benefits include a birthday present, a special gift for the best team member, and much more..

P2: Great problem solver with exceptional communication skills and a high interest in technology.

Communicate with customers and solve their domain or account-related issues via live chat and tickets.

Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.

Focus on the customers' success by offering additional services, tools, and products.

English certification similar to B2 or higher (TOEFL ITP (500)/IELTS (6,0)).

Direct experience in customer service/support/success roles.

A 4-week paid training course in technology, product, and communication knowledge.

Remote work opportunity - this position is fully remote.