Customer Success Specialist - Id Local

⚠️ Please read our: FAQ About this Role and Interview Guideline ⚠️

Part of Hostinger, we're a world-class web hosting company ranked among the world's top three fastest-growing hosting brands. Our team consists of 1,000+ curious and high-spirited professionals working worldwide.

As a Customer Success Specialist, you'll contribute massively to the success of our company. You'll be working on the frontline of the business, helping our customers to reach their success. You'll enjoy full remote working opportunities with proper training, a healthy working environment, and career growth.

Our Customer Success department is a group of passionate people who inspire each other with our highest standards of customer service excellence, We're also believe in the matters of growth through bravely exchanging feedback. In this position, we're looking for a proactive, empathetic, tech-savvy professional with excellent English communication skills who is willing to go above and beyond to help our customers succeed. If you're interested in developing your career in the IT industry, this position is the perfect fit for you.

What You Will Do:

• Deliver impactful work on a company scale
• Be a true ambassador, and show our customers what customer obsession is really about
• Communicate with customers and solve their billing or account-related issues via live chat and tickets
• Focus on the customers’ success by offering additional services, tools, and products
• Dive deep into the world of IT by continuously polishing your technical background

What We Expect:

• Hunger for learning, and growing
• Ability to work 40 hours per week (5 days a week) in rotating shifts (including nights, and weekends)
• Strong interpersonal skills such as proactiveness and empathy (experience in the customer service field is a plus)
• Typing speed with a minimum of 54 words per minute (KPM) - speed is critical while assisting multiple customers simultaneously via live chats
• B1 or higher (TOEFL ITP (500)/IELTS (6,0))

What We Offer:

• Bonuses: unlimited for upselling and efficiency based on KPIs
• Permanent remote work opportunity - position is fully remote
• Active internal promotions! 70+ talents from the Customer Success team have excelled in their positions throughout 2022!
• Loads of possibilities for your personal growth: Udemy account, Successors Academy course, Scribd subscription, etc
• Regular remote team-building and OKR events
• A competitive monthly payment
• Paid 7-8 weeks of training course in technology, product, and communication areas

You are one step away from launching your career to new heights. Be an owner of this decision. Take action. Apply NOW to start your dream career at Hostinger!