International Customer Success Specialist

nullResponsibilities

⚠️ Please read our: FAQ About this Role and Interview Guideline ⚠️

Part of Hostinger, we're a world-class web hosting company ranked among the world's top three fastest-growing hosting brands. Our team consists of 1,000+ curious and high-spirited professionals working worldwide.

As a Customer Success Specialist, you'll contribute massively to the success of our company. You'll be working on the frontline of the business, helping our customers to reach their success. You'll enjoy full remote working opportunities with proper training, a healthy working environment, and career growth.

Our Customer Success department is a group of passionate people who inspire each other with our highest standards of customer service excellence, we also believe in matters of growth through bravely exchanging feedback. In this position, we're looking for a proactive, empathetic, tech-savvy professional with excellent English communication skills who are willing to go above and beyond to help our customers succeed. If you're interested in developing your career in the IT industry, this position is the perfect fit for you.

What You Will Do

• Communicate with customers and solve their domains, billings, or account-related issues via live chat and tickets.
• Work according to the shifting schedule (full-time only, morning/day/night shifts - including weekends and public holidays).
• Focus on the customers' success by offering additional services, tools, and products.
• Be a true ambassador, and show our customers what customer obsession is.
• Dive deep into the world of IT by continuously polishing your technical background.
• Deliver impactful work on a company scale.

What We Offer

• Competitive basic salary ranging from IDR 5 - 6 million, excluding bonuses.
• A 2-4 weeks paid training course in technology, product, and communication knowledge.
• Other benefits include a birthday present, a special gift for the best team member, and much more.
• Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
• Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
• Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation.
• Remote work opportunity - this position is fully remote.
• Medical/health insurance.

Requirements

P1: Confident English written communicator. You can provide proof of English-exposure activities or certification attached to your CV

• English certification similar to C1 or higher (TOEFL ITP (600)/IELTS (6,5))
• English-exposure activities can be (but not limited) to English majors, courses, competitions, English-related organizations, and projects.

P2: Great problem solver with exceptional communication skills and a high interest in technology.

• Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.
• Direct experience in customer service/support/success roles.
• Tech-savvy individual with exposure to digital tools/technologies
• Typing speed with a minimum of 54 words per minute (KPM) - speed is critical while assisting multiple customers simultaneously via live chats.
• Go above and beyond to help our customers succeed by being proactive, empathetic, and, proven through exposure such as:
• Good to have - a moderate understanding of technical concepts like domain, hosting, and website.
• Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects.
• Good to have if you hold a minimum Diploma in any major.

P3: Independent learner with a hunger for growth

• Continuously evaluate yourself - you know what your strengths are and what to improve.
• You ensure your success - you are curious about new possibilities and act to explore them through available resources.
• Strong self-awareness
• Resourceful lifelong learner
• Constantly learn and always seek to improve yourself - you deepen your own knowledge and ensure your own development is on track.

Does this role suit you? Then send us an application - we'd love to hear from you!

Please note that your application will only be accepted if you submit an English resume and meets the desired requirements.