Experienced Customer Success Specialist - Id Global

Are you at your strongest while troubleshooting broken websites, and eager to learn more about web hosting? Do you know the difference between index.php, error 403, and SSH (WP-CLI)? Do you know how to move a WordPress website, or better yet, have you done it previously, during your studies, or simply out of curiosity? Do you believe that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?

We've got a match! We are looking for an Experienced Customer Success Specialist for ID Global!

We are Hostinger, a world-class web hosting company ranked among the Top 3 hosting brands in the world. Our team consists of 1,000+ curious and high-spirited professionals working worldwide. Are you getting excited? Keep reading to learn more.

What You Will Do

• Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about
• Deliver impactful work on a global scale
• Dive deep into the world of IT by daily polishing your technical expertise
• Provide services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner
• Be a true ambassador by empowering our customers to build their online success!

Check out this video & take a sneak peak at what being a Customer Success Specialist at Hostinger is about!

What We Expect

• A typing speed of ≥ 50 WPM
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
• Ability to multitask and handle multiple customer inquiries simultaneously
• Ability to show empathy, tactfulness, and proactivity when interacting with customers
• High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
• Hunger for growth & a can-do attitude!
• Ability to boost the internet speed up to 50 Mbps
• Minimum 1-year of experience in the IT field, and/or IT-related studies (a must)
• Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
• Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must)
• Strong problem-solving skills and the ability to think critically when addressing tasks
• C1 or native written English proficiency

What We Offer

• Remote work opportunity - this position is fully remote
• Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances)
• Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences
• Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation
• Medical/health insurance
• Competitive basic salary ranging from IDR 5 - 6 million, excluding bonuses
• Other benefits include a birthday present, a special gift for the best team member, and much more
• A 2-4 weeks paid training course in technology, product, and communication knowledge

Does this role suit you? Then send us an application - we'd love to hear from you! 🚀

Please note that your application will only be accepted if you submit an English resume and meets the desired requirements.

You are one step away from launching your career to new heights. Be an owner of this decision. Take action. Apply NOW to start your dream career at Hostinger!