Customer Success Specialist (Indonesian Language)

⚠️ Please read our:FAQ About this RoleandInterview Guideline⚠️

Part of Hostinger, we're a world-class web hosting company ranked among the world's top three fastest-growing hosting brands. Our team consists of 1,000+ curious and high-spirited professionals working worldwide.

As aCustomer Success Specialist, you'll contribute massively to the success of our company. You'll be working on the frontline of the business, helping our customers to reach their success. You'll enjoy full remote working opportunities with proper training, a healthy working environment, and career growth.

Our Customer Success department is agroup of passionate people who inspire each other with our highest standards of customer service excellence,We're also believe in the matters of growth through bravely exchanging feedback. In this position, we're looking for a proactive, empathetic, tech-savvy professional with excellent English communication skills who is willing to go above and beyond to help our customers succeed. If you're interested in developing your career in the IT industry, this position is the perfect fit for you.

What You Will Do:

• Be a true ambassador, and show our customers what customer obsession is really about.
• Communicate with customers and solve their billing or account-related issues via live chat and tickets.
• Deliver impactful work on a company scale.
• Focus on the customers’ success by offering additional services, tools, and products.
• Dive deep into the world of IT by continuously polishing your technical background.

What We Expect:

• Hunger for learning, and growing.
• B1 or higher (TOEFL ITP (500)/IELTS (6,0)).
• Strong interpersonal skills such as proactiveness and empathy(experience in the customer service field is a plus).
• Ability to work 40 hours per week (5 days a week) in rotating shifts (including nights, and weekends).
• Typing speed with a minimum of 54 words per minute (KPM) - speed is critical while assisting multiple customers simultaneously via live chats.

What We Offer:

• Paid7-8 weeks of trainingcourses in technology, product, and communication areas.
• Loads of possibilities for your personal growth: Udemy account, Successors Academy course, Scribd subscription, etc.
• Permanent remote work opportunity - position is fully remote.
• Regular remote team-building and OKR events.
• Active internal promotions! 70+ talents from the Customer Success team have excelled in their positions throughout 2022!
• Bonuses: unlimited for upselling and efficiency based on KPIs.
• A competitive monthly payment.