Operations Officer (Fluent With Mandarin Language)

About The Company

Wilopo Cargo is the leading forwarder company in Indonesia. Provides Less Container Loaded service (LCL), Full Container Loaded (FCL), and Payment Service in RMB. With more than 10 years experienced and having served more than 10.000 customers, we guarantee satisfaction to all of our customers. We are constantly hiring multitalented people who have the passion and drive to become part of a fast-moving and dynamic team.

What You Will Do

• Ensure cargo quality standards are met during handling, storage, and transportation. Implement measures to prevent damage, spoilage, or loss of goods.
• Maintain effective communication channels with internal teams, clients, suppliers, and carriers. Address inquiries, resolve issues, and provide timely responses to ensure a smooth cargo operation process.
• Coordinate and schedule cargo shipments, arrivals, and departures. Collaborate with internal departments, suppliers, freight forwarders, and carriers to ensure timely and efficient cargo movement.
• Collaborate with warehouse teams to manage and track cargo inventory levels. Ensure accurate recording of cargo receipts, storage, and dispatch.
• Handle and manage all cargo-related documentation. Ensure accuracy, completeness, and compliance with relevant regulations.
• Monitor and track cargo shipments in real-time, utilizing tracking systems and communication tools. Provide regular updates to stakeholders regarding the status and location of cargo.
• Identify and resolve issues related to cargo operations, such as delays, damages, and discrepancies. Implement corrective actions and process improvements to enhance operational efficiency.

What You Will Need

• Strong communication, negotiation, and interpersonal skills.
• Excellent interpersonal skills with an aptitude for building relationships with professionals and partners
• Fluent in Mandarin language (speaking, writing, and reading)
• Minimum Bachelor’s Degree with all major background
• Detailed oriented and timely manner person
• Excellent problem-solving abilities and a customer-centric mindset.
• Excellent in Microsoft Office (Excel, Word, Powerpoint) or Google Workspace (Sheet, Docs, Slides)
• Having related experiences in logistics companies or startup companies would be preferred